Yeomans Nissan Basingstoke

For years I avoided main dealers due to an assumption of high cost /low value. How wrong I have been! I had a mystery symptom that local mechanics (x2) could not fix (including very expensive repairs that may not have been necessary). The team here at Yeomans Nissan diagnosed and fixed the issue for a reasonable cost. I’ll be back again. Moral of the story is paying a little extra for knowledge is not just worth it, it’s essential to avoid unnecessary expense & stress and to actually solve the issue. A big thanks to you all.

Pre-Sales ======== I would like to sincerely express my appreciation to Lucy for her outstanding support in helping us purchase a car from Nissan Basingstoke. She was truly exceptional throughout the entire process. Her communication was clear, prompt, and transparent at every stage. She took the time to explain about the purchase in detail, patiently addressed all my questions and concerns, and ensured I felt completely confident before moving forward. Her professionalism, expertise, and friendly approach made the entire experience smooth, enjoyable, and stress-free. Service ====== Martin has consistently demonstrated excellent communication and professionalism in addressing any concerns regarding the car after purchase, as well as overseeing the servicing carried out by his team. He handles everything promptly and efficiently, providing clear explanations of the work performed and highlighting anything that requires attention. His support and transparency are truly appreciated. Although I have to drive nearly 40 miles to reach the dealership, I still prefer to have my car serviced here and will continue to do so in the future — a clear testament to the trust and confidence they have earned. Kudos to Lucy and Martin for their excellent work. Nissan Basingstoke is truly fortunate to have such dedicated and valuable team members.

My wife and l went back Yeomans Nissan to part exchange our current Qashqai for a newer model. Harvey Whittock was our sales representative who dealt with our requirements. We were both impressed with his professionalism and overall attitude and was not "pushy" whatsoever. He answered all our queries with confidence and his knowledge was comprehensive. Overall, for purchasing a car, it was a pleasant experience.

My son and daughter-in-law had decided on a Nissan Leaf as her first car, and spent time locating a used one in Camberley. Having arrived at the huge multi floor, multi franchise warehouse, we eventually left after hours (over 2 days) of waiting around and sales talk by advisors who were only interested in commission and closing the sale at whatever cost to the customer. Frustrated and disillusioned by the whole experience I decided to call a car dealer who I had bought from earlier this year, who advised us to go to a Nissan dealership. Yeomans in Basingstoke were our nearest and as we walked towards the main entrance, Ryan greeted us with a friendly smile, made us a cup of coffee and sat us down in his office and listened whilst we told him our story and what we were looking for. Ryan was knowledgeable and experienced in his role. We needed finance and he helped us decide which option would be better for us (I’m not good with numbers but Ryan could not have been more patient or helpful to make sure we understood, even when I asked him to go through everything again with my husband on the phone as reassurance for me). To make sure we had choice, Ryan looked across all branches of the Yeomans Nissan group. We decided to go home and think about a car we had been told about which was at another branch, however, Ryan called us a bit later to say a Leaf was due to arrive at their branch at the end of the day as a part exchange. It was a car which was known to them as they had serviced it for the past 2 years and he thought it would be a good fit for us. We were delighted with this news and after viewing and a test drive, my son and daughter-in-law made to decision to buy and took delivery of the car after being serviced and polished, 2 weeks ago. We are so pleased with the Leaf and also our decision to buy from a main dealer, especially Yeomans Basingstoke and Ryan. With a years warranty rather than the usual 3 months and, 2 additional free services as part of the finance deal, we have peace of mind and confidence that should we need it, Ryan and his team will be there with excellent customer service and specialist knowledge on our car. Thank you.

Ryan Haines was fantastic from start to finish! The car is phenomenal and even more technological than we expected, but Ryan made it much easier, as he has such a lovely, personable style to get the information across . Ryan made the whole process of trading in and buying a new car so straightforward -it happened so quickly! If you are thinking about looking at a NIssan in the future, this is the garage to go to. They are professional, efficient and ultra- helpful. Five stars- I would give 6 stars if I could. Thank you so much, Ryan and the staff at Yeomans Nissan, Basingstoke!

By far and away the best Nissan garage I have ever been to. I travel here rather than my local one because they are that good. Recently my check engine light came on, and they checked it and upon confirming it was just an error, did not charge me anything but washed it cleaned it and filled the tyres up - all at no charge as well. Genuinely the best garage experience I have ever had.

I have just had my engine replaced with Yeomanns Nissan Basingstoke. A special mention must go to Martin Gibbins. His customer service was exceptional from start to finish, keeping us updated on the progress every step of the way. I received my car back today which had been cleaned inside and out. Martin is a huge asset to this business ! It’s not often that one receives service of this standard anymore! Thank you Martin and thank you to the exceptional team in the background too. Lauren and Nick Coetzee

Bought a new Qashqai 3 months ago and received excellent service from start to finish. Always friendly and cheerful Yesterday went for a small summer check-up and once again overwhelmed by the friendliness and efficiency of all the staff. Really pleasant to come away from any business and feel effort was made and service delivered.

Just purchased my third Nissan Qashqai from this Yeomans dealership (previously. Westway Nissan).The service I received from the Sales Team, Stuart, Ryan and General Manager, Chris Harris was exceptional. A few minor things to address on this quality Used Car but they were addressed without quibble. I can't recommend Yeoman's Basingstoke highly enough.

If only all after sales was carried out like it is here! After having purchased a car at another yeomans branch (cupra Exeter) and having issues, Doug got given the task of rectifying the issue as all though they’re not cupra they are our closest yeomans.It took a couple of goes but we got there in the end. Doug and Wayne persevered and never made us feel like there wasn’t an issue, took our concerns and thoughts on board and most of all we didn’t feel fobbed off like we had at the other branch, they kept us in the loop and even dropped the car back to us after the first visit. The team here are a credit too yeomans Thanks Doug and Wayne!

Ryan was awesome! He was patient and understanding and answered all of my many questions. He was straight forward with none of the usual sales type garbage that makes me feel uncomfortable. There was no pressure at all and no hidden costs, just a genuine want to give me the best deal for me. Thanks Ryan & Team! :) Love my Juke!

Recently bought Nissan juke Tekna from Yeomens in Basingstoke and could not fault their service. Ryan was our salesman and he was so nice, friendly, funny always kept me in the loop, answered all my questions even though some of them were stupid, he was a superstar. Thank you so much for making the experience great, loving my new car ! :)

We booked a test drive there. Everything was almost fine, but we were given just 15 minutes. This is not enough, of course. Also, it would be good to test a car together with a Nissan rep who knows the neares roads and to drive on a special route, such as a motorway, speed bumps, etc. Otherwise, you just have no time to test a car properly.

We have just purchased a Nissan Leaf electric car from Yeomans, Basingstoke and are really pleased with the car. Ryan was extremely friendly, helpful and polite. He explained the operation regarding the car to enable us to be able to proceed from going from petrol to electric. Very satisfied with our purchase and experience.

Impressive Sales Exec, I completed a Qashqai purchase today, assisted by Ryan Haines. Ryan was extremely helpful, knowledgeable, courteous and professional at every stage of the process including dealing with the trade in of my old vehicle. Ryan knew the car features and specifications inside out and was able to explain the technicalities in an easily understood manner. Complimented with an excellent sense of humour, he made the whole process a pleasureable event from start to finish. I would not hesitate in recommending him to anyone else and would certainly contact him when I next change my vehicle.

I've just had the most utterly amazing experience with Yeomans in Basingstoke. Ryan has gone above and beyond in sorting us out with a new vehicle. A smashing guy, nothing too much trouble, no pressure. I have to say we visited several dealers in Basingstoke looking for a vehicle, most of them were either 'too busy' to help us, or just plain rude telling us to come back on another day. Completely different experience with Yeomans. Ryan has easily set a gold standard and this is what all dealerships should aim for. Many many thanks.

I recently purchased a new car from Nissan Basingstoke, and I couldn't be happier with the experience! From the moment I walked through the doors, the level of professionalism and customer service was exceptional. Special shout out to Terry, who made the entire process smooth and enjoyable. Terry's friendly demeanor and extensive knowledge about the cars were evident right from the start. He took the time to understand my needs and preferences, offering insightful recommendations without any pressure. His patience and thorough explanations helped me make an informed decision that I felt confident about. The dealership itself was well-organized and welcoming, with a wide selection of vehicles to choose from. The process of finalizing the purchase was seamless, thanks to Terry's efficiency and attention to detail. He ensured that all my questions were answered and that I was completely satisfied with my choice. Terry also went above and beyond by walking me through the features of my new car and making sure I was comfortable with all its functionalities before driving off. This extra effort made a significant difference and showcased his dedication to customer satisfaction. Overall, my experience at Nissan Basingstoke was outstanding, and Terry's exceptional service made it truly memorable. I highly recommend this dealership to anyone looking for a new car and will definitely return for future purchases. Thank you, Terry, for making my car-buying experience so fantastic!

Ordered a new car with Connor in May with an estimated delivery time of August, but car arrived this week in June and I collected this week. Fantastic service from start to finish, Connor even sent a video to show my new car before I collected it and talked me through the car details before I drove it away. The whole process was seamless and I would highly recommend both Yeomans Basingstoke and Connor especially who was very knowledgeable and highly professional. I was very happy with my car and the service I received.

Quite some good used cars, neat with low mileage. Finance is considered though only for those who have been in the UK for longer than 3 years and have a driving license. Every other is expected to come in with cash or check with their bank if it is ready to supply. Current car rate about 15k pound in total at the least. They are very neat cars. I could not get the opportunity to drive them round at the moment though but if course, if you meet the criteria, why not. Just come with your driver's license and evidence of long stay and you could even drive the best of the cars home

Just called into Nissan Basingstoke on the off chance as we have been buying Nissan cars for the past ten years through another Nissan Dealer. Seen by Ryan Haines almost immediately. We found him to be friendly and very knowledgeable with so much enthusiasm for his job. Great guy who was very thorough and we would have no qualms recommending him. Will certainly be back. Very pleased with our low mileage second hand Juke.

I would like to share my experience with the Yeomans Nissan Dealership, in Basingstoke. I have received excellent service from everyone I have dealt with for the last 3 years and would like to especially thank Ryan Haines who has been very professional and knowledgeable at all times. I have now collected my 2nd Qashqai from them this morning and am exceptionally pleased with the car and would highly recommend Nissan. Many thanks