Senior Service Advisor - Nissan Portsmouth

Are you a driven, enthusiastic and motivated Service Advisor? Do you thrive in a fast-paced environment? Can you deliver world class customer service? Would you like the opportunity to work for a family owned business?

We are looking to recruit an experienced Senior Service Advisor for our Service Department at Yeomans Nissan in Portsmouth.

At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!

This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused on telephone call handling, previous experience in telephone communications, as well as skills in IT literacy, are essential.

Key responsibilities:

• Meeting and greeting customers in a friendly and courteous manner throughout the day
• Booking vehicles into the technical workshop
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships
• Maintaining thorough product expertise and updating your knowledge through manufacturer led training
• Adopting a professional approach regarding the sale of repairs required
• Maintaining good housekeeping standards and orderly administration of your work

The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient, whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. Good interpersonal skills are key to your success in the role, as is your ability to work from your own initiative.

• Must have previous experience in a previous role (essential)
• Necessary technical and servicing knowledge
• Excellent customer service and communication skills, including a courtious phone manner
• IT literacy is essential
• A full, clean UK driving licence

• Competitive remuneration packages
• 25 days annual leave and 8 bank / public holidays
• Company Car for business and private use (specific roles only)
• Life assurance benefit, includes access to a wellbeing and lifestyle app and free, confidential counselling sessions
• Comprehensive training programmes
• Recruitment referral scheme
• Employee assistance programme via BEN
• Discount on vehicles, servicing, and parts for immediate family
• Gym Discounts
• Recognition initiatives