Aftersales Advisor - Honda

Are you a multi-tasking maestro with a passion for the automotive industry? We are looking for a versatile Aftersales Advisor to join our team in Churt.

This isn't your standard "desk job". In this hybrid role, you’ll be the bridge between our workshop and our customers, blending the technical precision of a Parts Advisor with the elite customer service of a Service Advisor. If you know your way around an EPC (Electronic Parts Catalogue) but also love the buzz of a busy service reception, you’ll fit right in.

The Role: Best of Both Worlds

You will be the face and voice of our aftersales department, ensuring every Honda owner receives the "Power of Dreams" level of service.

As a Service Advisor, you will:

• Act as the primary point of contact for customers, from initial booking to customer collection.
• Translate "mechanic-speak" into clear, helpful updates for customers.
• Upsell relevant products and services (VHCs, service plans, and Warranties) with integrity.
• Maintaining thorough product expertise and updating your knowledge through manufacturer led training, both in person and online.

As a Parts Advisor, you will:

• Manage parts stock levels and fulfil orders for both the workshop and retail customers.
• Utilise Honda systems to accurately identify and source components.
• Handle deliveries, returns, and core units with clinical efficiency.

• Motor Trade Experience: Previous experience in a UK franchised dealership (Aftersales, Service, or Parts) is essential.
• Communication Skills: You can handle a busy phone line and a face-to-face queue with a smile and a calm head.
• Tech Savvy: Familiarity with Dealer Management Systems (DMS) like Kerridge/ RTC / Manufacturer systems
• The Honda Mindset: A commitment to "Fixed Right First Time" and providing a premium customer experience.
• Local Knowledge: A full UK driving licence and a manageable commute to our Churt location.

• Competitive Salary: Basic + performance-based OTE.
• Training: Full Honda manufacturer training to keep you at the top of your game. Continuous Yeomans development training.
• Environment: Work with a legendary brand in a professional, supportive dealership atmosphere. A team of 15 passionate individuals focused on providing the best customer experience and maximising profitability.
• Workplace pension
• 25 days holiday plus bank holidays
• Refer a friend rewards
• Discounted sales, MOT, products, parts & servicing
• Bonus scheme

Yeomans offers competitive salary, a supportive working environment with like-minded individuals, as well as the opportunity to grow within the business.