Rental Supervisor - Yeomans Indian Queens
Yeomans Automotive Group is currently seeking a Rental Supervisor based in Indian Queens to oversee the daily operations of VWFS Rent-a-car services for Skoda and Volkswagen, along with VWFS Rent-a-Van in collaboration with Volkswagen Commercial Vehicles.
As a Rental Supervisor reporting to the Rental Manager, your primary responsibility is to ensure the seamless day-to-day functioning of the Rent-A-Car department. Your focus will be on fostering growth and profitability by developing sales strategies tailored to retail and local corporate customers. The role involves delivering exceptional customer service, promoting the Rent-A-Car brand through a local sales and marketing strategy, and supporting national corporate and retail business initiatives supplied by VWFS UK.
- Interacting with both the general public and corporate clients through phone and in-person communication.
- Accurately processing payments, conducting ID checks, including pre-authorisations, card details, and credit checks.
- Oversight of rental agreements and financial transactions.
- Providing outstanding customer service to ensure a seamless rental experience.
- Expanding the number of local corporate accounts in the designated area.
- Identifying new potential sales areas.
- Managing vehicle status through weekly audits.
- Coordinating vehicle inspections, maintenance, and cleanliness.
- Implementing local marketing and advertising strategies.
- Collaborating closely with internal departments to maximise revenue.
- Previous experience in car and van rental or automotive management.
- Excellent communication skills, capable of building and maintaining strong relationships with customers, internal departments, and stakeholders.
- Possession of a clean UK driving license.
- Strong customer service ethic with exceptional people skills.
- Positive attitude with a sales-focused approach.
- Proficient working knowledge of Microsoft Office.
To apply, please send your CV with a covering letter to firstname.lastname@example.org