YEOMANS LIMITED PRIVACY POLICY

This privacy policy sets out how Yeomans Limited (Yeomans) uses and protects any information that you give us when you use this website (the “Website”) interact with us.

When, in this policy, we refer to Yeomans we mean Yeomans Limited whose registered address is at Yeomans House Littlehampton Road, Ferring, Worthing, West Sussex, England, BN12 6PB and which is registered under company number 01937745. Within Yeomans Limited we have the following trading styles:

Yeomans Toyota (Worthing), Yeomans Toyota(Eastbourne), Yeomans Toyota(Brighton), Yeomans Honda(Bognor), Yeomans Honda(Guildford), Yeomans Honda(Farnham), Yeomans Honda(Worthing), Yeomans Honda(Eastbourne), Yeomans Nissan(Worthing), Yeomans Nissan(Bognor), Yeomans Nissan(Eastbourne), Yeomans Nissan(Portsmouth), Yeomans Nissan(Aldershot), Yeomans Nissan(Basingstoke), Yeomans Nissan(Plymouth), Barnard and Brough Nissan(Haywards Heath), Yeomans Citroen(Fareham), Yeomans Citroen(Exeter), Yeomans Citroen(Torquay), Yeomans Citroen(Plymouth), Yeomans DS Salon(Exeter), Yeomans Peugeot(Worthing), Yeomans Peugeot(Eastbourne), Yeomans Hyundai(Bexhill), Yeomans Vauxhall(Littlehampton), Yeomans Truro(Audi), Yeomans Skoda(Bridgewater), Yeomans Skoda(Exeter), Yeomans Skoda(Indian Queens), Yeomans Skoda(Helston), Yeomans Volkswagen(Indian Queens), Yeomans Volkswagen(Helston), Yeomans Volkswagen Van Centre(Exeter), Yeomans Volkswagen Van Centre(Indian Queens)

Yeomans Limited is the data controller in respect of your personal information and is responsible for ensuring that the personal data we collect is processed in accordance with relevant data protection laws.

Yeomans is registered with the Information Commissioner’s Office (“ICO”) under number Z5722085.If you have any questions or are unsure about anything contained in this privacy policy, please let us know by contacting our Data Protection Officer at dataprotection@yeomans.co.uk.

This privacy policy applies to any and all personal information gathered by Yeomans from website visitors or other channels (such as; Email, Telephone, post, Social Media, SMS, Newsletters/Blogs, Competitions or Web Chats).

We may change this policy from time to time by updating this page. You should check this Website regularly to ensure that you are happy with any changes. If we propose a significant change, we will notify you by email or will post an alert that our policy has changed on our Website.

In this privacy notice we provide you with information about the following: -

1. The information we collect about you.
2. What we do with your information.
3. What legal basis we rely on processing your information.
4. Who we share your information with.
5. How long we keep your personal information.
6. Where we hold your personal information.
7. Your rights in relation to your personal information.

1. WHAT INFORMATION WE COLLECT ABOUT YOU

When you interact with us, we will process personal information about you. The nature of the personal data we will process will depend on the nature of our relationship with you and if, for example, you are a customer, a supplier or are simply visiting our website or submitting an enquiry to us. Personal data we may process will include: -

• Your name
• Your contact information such as e-mail address, phone number, address and postcode
• Current vehicle details
• Make model of vehicle interested in
• Detailed information when making finance application – Date of birth, previous names, dates lived at address, property owner, nationality, proof of identity, dependants, bank details, employment information including employment status, type of employment, occupation, name of employer, business type, references, business address, gross annual income
• A record of your contact preferences such as preferred contact method
• Records of any enquiries, complaints or other interactions we have with you
• Information you provide in response to any surveys we might carry out from time to time
• Call logs – records of dates and times of calls with you
• CCTV footage when you are on our premises
• Web chat records
• Information collected through cookies on our Website
• Disability information – if you are using Motability services to make a purchase
• Driving licence details
• Website visitors - details of browser and operating system, the website from which our website is visited, the pages that you visit on our website, the date of your visit, and the Internet protocol (IP) address assigned to you by your internet service.

2. WHAT WE DO WITH THE INFORMATION WE PROCESS

We require this information to ensure that we provide the best possible experience when you interact with us. In particular, depending on the nature of our relationship, we may process personal information:

• To manage our relationship with you
• Responding to enquiries from you
• Provide you with the services you request from us e.g. vehicle servicing
• For internal record keeping and administration
• To arrange finance products for you
• To process payments, and if necessary, collect arrears
• To provide and improve the services we offer
• For market research, analytical purposes and to track sales
• To assist with the prevention and detection of crime or fraud
• To process and resolve customer complaints
• To comply with legal obligations and to exercise or defend our legal rights
• Where you have give your consent, we will process personal data for the use of marketing and customer communications
• To carry out pre checks with DVLA before test drive can be arranged
• To arrange vehicle test drives
• To conduct customer satisfaction surveys
• To monitor, assess and improve, the level of customer service we provide, and our website
• For health and safety purposes
• To contact you about safety or quality issues relating to your vehicle

• To remind you about important dates including service or MOT deadlines and those relating to the end of a finance agreement
• To monitor the number of visitors to the website, the general geographic location of visitors and engagement levels, in order to make improvements to the websites and services as well as providing business intelligence

3. WHAT LEGAL BASIS DO WE RELY ON TO PROCESS YOUR INFORMATION?

Data protection law sets out a number of conditions which organisations can rely on in order to lawfully handle personal information. The conditions we rely on are as follows: -

Legitimate interests

The law permits us to handle your personal information where necessary in our legitimate interests provided that this isn’t outweighed by your interests. Many of the purposes we handle your personal information, described above, fall into this category as they are essential activities which enable us to run Yeomans effectively. For example, enabling us to use third party service providers, to monitor, review and improve the services we provide to. Yeomans also rely on the legitimate interests basis for processing to contact you to remind you about important safety and quality issues relating to your vehicle including to remind you about service and MOT due dates. This is important to help ensure that you comply with legal requirements and alsomaintain the quality of your vehicle. If you would prefer that we didn’t remind you of these dates, you can let us know anytime by contacting our Data Protection Officer on the details below. We may, if necessary, also use your information to defend our legal rights or to obtain legal advice and to manage any complaint that you might have. We ensure that your rights and interests are protected when we do this.

Consent

We are permitted to use your personal data when you give us your consent for us to do so. We will only use your personal data to contact you for direct marketing purposes if you give us your consent to do so. You can change your contact preferences at any time by unsubscribing via the link on any promotional email received or by contacting our Data Protection officer at dataprotection@yeomans.com.

Performance of a contract

Where we have made contractual commitments to you or you have made the same to us. For example, we will process personal data when you purchase a vehicle from us. If you do not provide the personal data we will not be able to provide the services to you.

Required by law

We will, if required by law, disclose your personal information for example in response to a court order. We will disclose your personal information if requested by a law enforcement agency or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, non-compliance with of our terms and conditions, or as otherwise permitted or required by law and consistent with legal requirements.

4. WHO WE SHARE YOUR INFORMATION WITH

Service providers

We will not pass your personal information to anyone outside our organisation, except to carefully selected third parties (professional advisers and other service providers who help us run our business e.g. IT support providers.

• Companies who help us deliver, collect and recover vehicles from time to time
• IT service providers who help us manage our IT infrastructure
• Website service providers
• Finance companies and brokers where you want to obtain finance to facilitate your purchase
• Debt collection agencies should there be an outstanding debt
• Marketing agencies who we use to support our marketing activities
• Third party sales lead providers
• Aftercare services such as our warranty partners
• Legal and other professional advisors who support our business
• Social media companies and other third parties we work with to support our targeting activities
• Insurers
• Government departments and the DVLA
• Law enforcement agencies e.g. Police
• Customer satisfaction partners
• Vehicle manufacturers

A prospective purchaser of our business

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or where we are required toforward the information in order tocomply with a regulatory or legal process.

Police and law enforcement agencies

Where required by law, we will share your personal information with the police and other law enforcement agencies.

We will always limit the personal information we share to that which is necessary to enable them to perform their services or function. We will also always ensure that before we share your personal information with a service provider, we have entered into a contract with the service provider which requires them to keep your information secure and only use it for the purposes we permit them to. We will never sell or share your personal information with third parties for the purposes of marketing without seeking prior consent.

We may pass your personal information to the relevant franchise manufacturer partner relating to your vehicle. They may contact you directly regarding your vehicle and to obtain feedback and/or to provide offers. For more information about how the manufacturer will use your information you can access their full Privacy Policy below;

We will keep your personal information for as long as we need it to provide the services and products you request from us. We may also keep it to comply with our legal obligations, to resolve complaints and to enforce our rights. As a result, the length of time that we keep your information for will vary depending on the purposes for which we have it. In any event, we will review what information we need on an ongoing basis and will only retain it for the minimum amount of time that we need it for.

6. WHERE IN THE WORLD WILL WE HOLD YOUR INFORMATION?

Your personal information may occasionally be processed and held by third parties outside the United Kingdom (UK) or European Economic Area (EEA).

Whereas in the UK/EU, we implement a high standard of data protection law, some parts of the world do not implement such stringent laws. As a result, if we do send personal information overseas we will make sure that appropriate safeguards are in place to ensure it is protected in accordance with European and

UK data protection laws. These might include: -

• Sending personal information only to countries that European Authorities have indicated have adequate data protection laws in place e.g. Canada or Switzerland;
• Putting in place contracts with the recipient containing terms which the European Authorities have approved as providing adequate protection; organisations which are members of a scheme which has been approved by European Authorities as achieving adequate protection.

For more information about where we send your information, please contact dataprotection@yeomans.co.uk.

Cookies on our Website

Cookies are small text files stored on your computer (or mobile device) by web pages as you visit them. Cookies are not programs and cannot harm your computer.

Our Website uses cookies to enhance your experience on our Website(s) and to help us analyse data about how visitors are using our Website(s).

For more information about how we use cookies, please refer to our separate Cookie policy www.yeomans.co.uk/about-us/cookies-policy.

Links to other websites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our Website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst viewing such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

7. YOUR RIGHTS

You have the right to request that we don’t send marketing material to you and you can do this at any time by:

• Clicking on the unsubscribe link at the bottom of promotional e-mails
• Using the opt out option on any promotional SMS communication
• Phoning the telephone number included on any postal correspondence
• E-mailing us at any time at dataprotection@yeomans.co.uk

We will try to keep your personal information up to date but rely on you telling us promptly if your name, address, telephone number or any other details change. You can correct or amend your personal information by e-mailing us at dataprotection@yeomans.co.uk

Data protection laws also mean that you have a number ofadditional rights including the right to access your personal information and to receive a copy of it. You can also object to your personal data being processed or ask us to correct inaccurate or incomplete information we hold about you. You can exercise these rights by e-mailing us atdataprotection@yeomans.co.uk or by visiting www.yeomans.co.uk/data-preferences/.

You can also request to have your personal data erased or transferred either to you or a third party in a commonly structured format and to have your personal information restricted.

Please be aware that some of these rights only apply in limited circumstances and therefore even if you wish to exercise them, we may not always be required to comply.

For further information about how these rights apply, or to exercise your rights, please e-mail us at dataprotection@yeomans.co.uk

Complaints

If you have any questions about how Yeomans Limited handles your personal information or are unhappy about how we have done so, you can contact us at:

• By email: dataprotection@yeomans.co.uk
• By post:Yeomans House, Littlehampton Road, Ferring, Worthing, West Sussex BN12 6PB

You also have the right to raise any complaint you may have with the ICO. You can do this by contacting them by post at The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or by email on dpo@ico.org.uk or by telephone to 0303 123 1113.

This Privacy Policy was last updatedMay 2024