Yeomans Ltd Buy Online Terms & Conditions
These Terms and Conditions (“Terms”) describe the rights and responsibilities of you and us in relation to your purchase of a vehicle through this website. Please read them carefully as they represent a legally binding agreement between you and us (and the finance company if you buy on finance). Any purchase of a vehicle on this website is subject to these Terms. The contract between us is concluded in English.
Ordering your car online
On our website you can search our range of new and used vehicles. Once you have made your choice, you can pay for your car outright, or finance it by applying for a finance package online.
You can part-exchange your existing vehicle and put the money towards the deposit for your new car.
You must be aged 18 years or older and a UK resident to buy online if you require finance to complete the purchase.
The prices displayed on our site are inclusive of VAT.
At the beginning of the order process, you will be asked to confirm your preferred payment method (PCP, HP, Pay in Full). Once you have selected your car, you will then receive a quote based on your preferred payment method (but you can also choose to review quotes for other methods).
If you decide to proceed with your purchase and you have decided to pay in full you will be asked to put in your personal and payment card details to make a £99 deposit to progress the process (see the ‘Paying in Full’ section below).
If you choose to purchase a vehicle and you have selected a finance option, you will also be asked to complete a finance application online (see the ‘Buying with Finance’ section below).
If you would prefer not to use the online process but would still like to purchase one of the vehicles shown, please contact the respective dealership for further assistance.
Buying with Finance
If you decide to place an order and buy on finance, you will be asked to enter your personal details and address, and then fill in a finance application online. You must be over 18 to apply for finance, and acceptance is subject to status. In some circumstances a guarantee may be needed.
When you click “submit application”, we send your information to the selling dealership via Codeweavers (our finance technology provider) who will review your eligibility for the finance package requested. As part of this review appropriate credit checks and searches will be undertaken. Please note that if you apply for a finance package but are unsuccessful this may affect your credit rating and/or credit score. The same applies if your application is successful but we are unable to confirm your order, and you choose not to proceed with an alternative vehicle.
Submitting your details does not mean that your order has been accepted. Your order merely constitutes an offer to enter into your chosen finance package, subject to these Terms and the terms of the finance agreement. Even if your finance application is approved, there may be circumstances in which we are unable to accept your order. If this is the case, we will inform you of this by email. This might be because the vehicle has already been sold, because we have identified an error in the price or description of the vehicle, because we are unable to meet a delivery deadline you have specified or because we suspect the transaction may be fraudulent.
If your finance application has not been successful we will contact you offline verbally or in written form to notify you that your application has been declined, and will seek alternative lenders.
We will be in touch with you by email or phone regarding the next steps required to complete your purchase. These steps will include signature of your finance agreement, payment of any deposit, and if applicable, arrangements regarding the part-exchange of your vehicle. Once we and the selected finance provider have confirmed acceptance of your offer, you will be sent an order confirmation by email. At that point a contract will be formed between you, us and the finance provider for your new vehicle.
Paying in Full
If you decide to place an order and do not require finance you will be asked to enter your personal details, address and payment card information. When you click on “Submit Payment”, a £99 deposit will be debited from your payment card immediately.
After placing an order, you will receive an email from us that acknowledges our receipt of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the vehicle. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms all of the relevant details of your order (the "Order Confirmation"). The contract between you and us will only be formed when we send you the Order Confirmation. We will inform you of the next steps required to proceed to handover after the Order Confirmation, including arrangements regarding payment of the balance and any part-exchange vehicle.
If we are unable to accept your order, we will inform you of this by email. This might be because the vehicle has already been sold, because we have identified an error in the price or description of the vehicle, because we are unable to meet a delivery deadline you have specified, or because we suspect the transaction may be fraudulent. If we are unable to accept your order, we will refund your £99 deposit in full as soon as possible, usually within 5-10 days.
Changes to your order
If you decide that you would like to make a change to your car after you have placed the order, please let us know as soon as possible by telephoning the selling dealership. At our discretion we may present you with a new order proposal accommodating the changes. This proposal will take account of any resulting changes to your finance package and delivery/collection date. If you choose to accept the new proposal, your previous order will be cancelled. If you do not communicate your acceptance of the new proposal to us within the required timeframe, we will continue to fulfil your original order.
Please note that we cannot agree to all requests for changes to vehicles. We will contact you to discuss possible options in these circumstances, but we will be entitled at our discretion to hold you to your original order.
Your right to cancel
If you change your mind about an order for a vehicle that you have placed online, you can cancel your order at any time before delivery. Please notify us of your decision by sending a clear statement of your intent to the selling dealership.
If, and only if, you have acted as a Consumer, where this Agreement has been completed away from our business premises and/or without any face to face contact between us and you; or anyone acting on your or our respective behalf, you may give notice to cancel this Agreement within 14 days without giving any reason.
This cancellation period will expire at 6.00PM 14 days after the day on which you, or a third party on your behalf, takes delivery or otherwise acquires physical possession of the vehicle.
To exercise your right to cancel you must inform us of your decision to cancel this Agreement in writing to the dealership that supplied the vehicle at the address overleaf or by email to ‘Help@Yeomans.co.uk’ and you must subsequently return the vehicle and the signed V5 Registration Document to us before the period of 14 days has expired. We will require that you bear the cost of returning the Goods to the supplying dealership.
You must not drive the vehicle for any reason other than to return it to us once you have notified us of your intention to return it - but you must still tax and insure the vehicle until it is returned.
You will be responsible for returning the vehicle to the dealership that originally supplied it.
If you cancel this Agreement, we will reimburse to you all payments received from you under this Agreement, without undue delay, and not later than:-
14 days after the day on which we receive the vehicle and V5 Registration Document back; or
If there were no vehicle was supplied, 14 days after the day on which we are informed about your decision to cancel this Agreement.
We will make the reimbursement using the same means of payment as you have used for the initial transaction.
We may withhold reimbursement until we have received both the vehicle and the signed V5 Registration Document back. You should return the vehicle back to the dealership that originally supplied it without undue delay, and in any event not later than 14 days after the day on which you originally took possession of the vehicle.
If you do decide to cancel we may not be able to give you your old car back. If we are not able to return your old car we will refund the amount equivalent to that which we originally paid you for the car.
You must take reasonable care of the vehicle whilst it is in your possession. You will be responsible for any loss or damage from when it was delivered to you until when it is returned to us.
You are liable for any diminished value of the vehicle resulting from the handling other than for an agreed familiarisation distance of 100 miles to establish the nature, characteristics and functioning of it. An excess mileage charge of £1 per mile for any mileage over 100 miles in the first 14 days will apply – and we may refuse to accept the vehicle back if it has covered more than 250 miles since you took possession.
We cannot accept a return of the car if it has been damaged, modified or altered from the condition it was delivered in.
This cancellation (change of mind) clause does not affect any separate rights given to you in The Consumer Rights Act 2015 or the Sale of Goods Act 1979 (as amended).
On our website you may obtain a valuation for your current vehicle by entering the registration number. The value of the vehicle may then be applied towards the deposit for the vehicle you are purchasing. If there is finance outstanding on your vehicle, we will settle this and any remaining value will be put towards your deposit. If the outstanding finance is more than the value of your car, you will need to settle it yourself before handover.
You will need to hand over your part exchange vehicle on delivery or collection of your new car. At the same time, you must give us the logbook (V5 registration certificate), service history, MOT certificate (if applicable) and all sets of keys. When you hand over your vehicle, the title to it will pass to us.
Our representative will inspect the vehicle before handover. If the condition, mileage or other valuation parameter of the vehicle is not as described by you upon valuation, we will have the right to adjust the value of the vehicle. If this results in a deficit of the amount due to us for your new vehicle, you will be required to make up the shortfall before your new vehicle is handed over to you. We will discuss available options, which may include payment by debit or credit card, or adding the shortfall to your finance (if applicable).
Collection and Delivery
During the online order process you will be asked to confirm that you will collect your new car from the selling dealership, usually with 5 days.
These is an estimated lead-in time only and we cannot promise to have the car ready within that timeframe. The actual collection or delivery date will be confirmed by email or telephone.
Your Account and Security
You have the option to set up an account on our service if you are buying on finance (“My Account”). This will allow you to access and/or change your saved vehicle and/or finance configurations and update or change your personal details. Where you create an account, you will be asked to provide an email address and password. You may also set up an account with us using your log-in details from third-party services approved by us (e.g. Facebook and Google) and you give us permission to access and use your information from that service as permitted by that service.
In all cases, you are responsible for your account, including making sure that your details are correct and kept up-to-date and ensuring that your password is secure. You are also responsible for all activity that takes place on your account. You must not share your account with any other person.
Payments are processed securely by our payment processor partner, Stripe (and its global affiliates). In order to pay a £99 deposit you will need to enter your debit or credit card information. Stripe accepts Visa, Mastercard and American Express. You warrant that you have appropriate authority to use the payment card details which you enter.
By entering your debit or credit card information, you agree to use of that information by Stripe for the purpose of paying the amount due and processing your payment.
Complaints and Dispute Resolution
If you are not satisfied with our services or the car that you have purchased in the first instance please contact the General Manager at the selling dealership. Our General Managers are fully empowered to take whatever action they feel is appropriate in an attempt to resolve your issue
Other Legal Terms.
We will not be liable to you if any failure or delay in our performance under these Terms is caused by circumstances beyond our reasonable control (such as acts of God, war, terrorism or industrial action). No other person has any right to enforce any of these Terms. Any waiver of any provision of the Terms will be effective only if in writing and signed by us. Each of the paragraphs in these Terms operates separately. If any courts or relevant authority decide that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. Any rights not expressly granted herein are reserved.
These Terms and your use of the Service, including any dispute or claim (whether in contract, tort or otherwise) arising out of or in connection with them, will be governed by English law. We both agree that the courts of England and Wales shall have exclusive jurisdiction over any such dispute or claim. However, we acknowledge that in certain cases, if you are purchasing as a consumer, applicable law may allow you to bring a claim (or be sued) in your own jurisdiction.