Aftersales Manager

Yeomans Volkswagen & Van Centre Indian Queens require an Experienced Aftersales Manager.

Your key responsibilities will include:

• Lead the entire Aftersales Team – Overseeing Parts, Service and Workshop Teams.
• Responsible for recruitment and training within the department.
• Ensure targets/KPIs and Brand Standards are not only met, but exceeded.
• Set objectives to maximise profitability and performance of the Service Department.
• Ensure the workshop is efficient and productivity rates are optimised.
• Develop service department plans and budgets to achieve quarterly and annual targets.
• Maintain financial and operational controls within the department.
• Understand and report on key KPIs in a timely and accurate manner.
• Ensure warranty procedures are followed correctly and monies are recovered promptly.
• Respond swiftly to any customer complaints and ensure timely resolutions.

Essential skills include:

• A passion for delivering exceptional customer service.
• Technical knowledge.
• A proven track record of running a successful Aftersales department in a main dealer environment.
• The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives.
• Experience of developing and monitoring budgets
• Strong communication and organisational skills with high levels of self-motivation
• A full UK driving licence

Benefits:

• 25 days holiday per year plus bank holidays
• Company vehicle
• Staff preferential rates for service, parts and repair work

To apply for this position, please email a CV and covering letter to simon.bell@yeomans.co.uk

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