Yeomans Volkswagen Indian Queens

What a fantastic service from Rebekah, we went in on Saturday and was greeted with a smile, Rebekah listened to what we wanted and did everything she could to make it feel like we were getting a fantastic deal, which we did, she went above and beyond and even took us to the compound to see our brand new golf! To top it off she managed to get it delivered in only a couple days. She truly was wonderful and wouldn’t hesitate to recommend her. I love my new Golf! Thank you Rebekah

When I took my Golf into Yeomans for its annual MOT it turned out that it needed new shock absorbers before it could be passed. Tristan contacted VW and managed to ensure that the work would be done under warranty, which has saved me a considerable amount of money. He then went above and beyond in order to keep me posted on the work in progress during the time that the parts needed to be ordered and fitted. Maria on reception even gave me a very welcome lift back home, as I live in Wadebridge - several miles away. I felt very well informed and looked after by Tristan and Maria for the whole time that I had to do without my car. Terrific customer service from a VW garage I would highly recommend.

Following a car accident (not my fault!) that wrote my car off, I visited Yeomans VW Indian Queens, where Harry was absolutely amazing in going through all my options, making me feel at ease and not like I was a nuisance - he was calm, patient, professional, friendly and made me feel relaxed for the first time since the crash. And, although he could not find a car to suit my needs on this occasion (I was being very picky!) I would not hesitate to recommend him, he is an absolute credit to VW.

I had a really positive experience with a part exchange for my beloved Golf for a newer Polo. Huge thanks to Rebekah who guided me through the whole process, clearly explained all my financing options and helped me find the right car for my needs. Very reassuring to deal with such a helpful and knowledgable person - thanks Rebekah!

I recently purchased a Golf from here and it’s been an absolute dream. After years of dealing with old cars and constant repairs, I decided to finally go through a dealer and I’m so glad I did. The whole experience was smooth and reassuring, and the car has exceeded every expectation. Couldn’t be happier! Keeley was an absolute superstar! From the firm handshake when she greeted me to the moment she handed over the keys, she was fantastic. Her confidence genuinely impressed me especially considering she’s only been there six months!!. It felt like she’d been doing the job for years. When showing me the car, she knew every detail, and even sent me a video so I could share it with friends and family. She made everything incredibly easy, with no pressure at any point. Nothing was ever too much trouble; she consistently went above and beyond for us. Honestly, she’s one of the best car salespeople I’ve ever dealt with and the package I got with the car was brilliant too. Thank you so much, Keeley & the team!

Very recently I had a requirement for diagnostics work on my vehicle and dealt with Service Advisor Tristan Dodson. Tristan was exceptionally helpful, friendly and polite and kept me informed during the required process. A good representative of your company Yoemans. Thanks Tristan and please thank the Technician.

We bought a T-ROC at VW Indian Queens last week and have had excellent customer service throughout. Rebekah has been knowledgeable, polite and well well organised. She took time to ensure that we knew how everything worked before we drove the new car away, and phoned a few days later to see how we were getting along. Her other colleagues were helpful and polite. Well done VW Indian Queens - we will recommend you !

I cannot express how impressed I have been with the service I received from Rebekah at Yeomans Indian Queens . So helpful and knowledgeable, not at all pushy. She guided me through the purchase of my new car , with part exchange of my old car . As a woman on my own it can be a bit daunting but Rebekah made me feel totally comfortable. A very big Thank You Rebekah. Definitely a five plus star .

Whilst touring Cornwall in my VW T4 camper I suddenly developed a fault and lost power. I managed to identify the problem as being a faulty MAF Sensor. Unfortunately the part is no longer supplied by VW or TPS so I had to source a second hand part which I did. On trying to fit it myself I discovered that the part was fitted with anti tampering bolts and i didnt have the correct torx piece. I decided to try YeomansVW and spoke to 2 outstanding members of staff named George and Josh who went out of there way to improvise to remove the bolts and fit the new part. George in particular went the extra mile and was an absolute star and a credit to VW. Without his skill I would not have been able to continue my journey back to London. Thanks guys 5*

From start to finish, the entire experience was outstanding — and that’s largely thanks to Rebekah Ball. She was exceptional throughout the process and played a supportive role in my confidant decision to purchase my new Golf. Rebekah’s professionalism, in-depth knowledge, and genuinely friendly demeanor made the whole journey feel effortless and enjoyable. She not only had a thorough understanding of the car itself, but also demonstrated impressive expertise across all aspects of the purchase — from finance options to additional extras — all while carefully keeping everything aligned with my preferences and budget. Rebekah is a true asset to the team and made what can often be a stressful process smooth, informed, and enjoyable. I couldn’t recommend her more highly. Excellent selection of vehicles to look around, test drive and discuss with the informed sales assistance, great location to test drive with both village and long straights right on the doorstep. The coffee was also very good.

Recently bought a VW Tiguan from Luke at Indian Queens. We took a couple of weeks to think about it and compare a few of the models, he was really helpful and quick to answer any questions in that time. He made buying our new car very easy and even managed to arrange handover at short notice so we could collect the car the day before our holiday!

Looking to upgrade my tow car, I was extremely pleased with the amount of information supplied for my needs. Having dealt with Rebekah from start to finish, I can only say thank you and a great job. Very pleased with my R line T roc, can't wait to put it through it's paces this summer. Fantastic, smooth and issue free experience even though I live 300 miles away from the branch. Thanks to all at Yeomans

Recently bought a Polo GTI from Yeoman's and I can't fault the experience. I contacted them through Auto Trader initially and was contacted not that long afterwards. I dealt with Michael B who ran through all the details of the car that he knew about then sent a video and pictures. He was happy for me to scrutinize the pictures and was honest about imperfections he had noticed. That being said, it was a 50k mile car so it was probably going to have imperfections here and there. We went through different payment options and we settled on financing rather than buying outright. Michael passed me on the Mike W who was equally as pleasant to deal with. Answering and finding out answers to all of my questions. We set a date for picking up and I was picked up from the station. Most form's were checked and signed remotely so it was a smooth transaction when arriving to the dealership. I found the level of customer service from the team at different processes were fantastic. It's made me have faith in buying from dealership rather than 2nd hand dealerships and possibly even private sales as you have a higher level of protection. Thank you all again! I had a fantastic 250+ mile trip home.

I bought a VW polo from this branch, and I have to say I was very impressed with all aspects of my dealing with them right from the start. communication with Mike was great, he always responded promptly, and gave detailed answers. I never felt that it was too many questions and he was courteous and professional throughout. He negotiated a great deal. on the day I collected my car, I dealt with Joe. He was a great lad, very enthusiastic, and an asset to the company. Overall a great dealership, and I would definitely recommend.

I brought my troc there 6 months ago. The troc was lush and look really sleek and stylish. Clean interior and exterior, I really enjoying my troc so far. Rebekah has provided me a fantastic service for letting me buying the troc as she thinks it’s an best recommended car for me. After using it for 6 months, I bring the troc in for oil service. But the only thing they would charge me for replacing screen wiper and change tyres after finish oil change. Defo very happy with the service they provided cause my car is brought from there and plus benefits. I defo will be back whatever I needed it

Having visiting the service department with my poorly polo, was delighted by the team, was felt very welcomed and completely supported me through all the repairs. Great job and fixed within 2 days and back on the road. Would definitely return. Just like to say Hayley was very knowledgeable about my car and couldn’t help enough.

Excellent customer service and having dealt with them before from my previous experience it would have been of just as good . I loved what was being sold . I admit i was slow in making a final decision, one the journey i have to make a sea crossing and the distance i had to travel but i would of made it and decision making . I had existing hp on my trade in and would of required hp again so the deal was complicated . I asked if there was a minimum amount that VW lend as i heard differing stories which i could never clarify. i never got an answer. I wanted to pay the minimum .I offered to increase my financial input twice and asked how much difference that would make , but did not get an answer either . Mike i was not going to make a final decision unless i could afford it , whats the point . As i guess as i heard no more,you were no longer interested in dealing with me , thats your provocative. My £250 deposit although never seeing or driving the vehicle you can keep for all the work you had to do . As a customer still a pleasure to deal with you but feel let down that i did not get a reply on the VW finance or whether my injection of extra cash in which i increased to double the original amount had made a difference, but no answer? or whether VW have a minimum about you have to borrow? I hope you managed to sell the Golf and your sales event went well at Yeoman’s and i eventually find what i am looking for , the finance information and a Golf R line Kind Regards Mike I have a feeling we have not left on good terms which is a pity Chris

"From start to finish, my experience with Volkswagen car salesman Mike has been nothing short of exceptional. From the moment I stepped into the dealership, Mike greeted me with a warm smile and genuine enthusiasm. He listened attentively to my needs and preferences, ensuring that he tailored his recommendations accordingly. Throughout the process, Mike demonstrated an impressive knowledge of Volkswagen vehicles, answering all my questions with confidence and clarity. He patiently guided me through the various options, never once making me feel pressured or rushed. On the day of collection, Mike went above and beyond to ensure that everything was seamless and stress-free. He meticulously explained the features of my new car, making sure that I felt comfortable and confident before driving off the lot. Yeoman’s Sales team have performed above and beyond on order and delivery of my new Tiago. Dealing with all aspects of the order from start to finish was professional and stress free. Overall, I couldn't be more satisfied with the level of professionalism and dedication that the Sale Manger, Lee Smith, and his sales team exhibited throughout my car-buying journey. Thanks to their expertise and exceptional customer service, I now have the perfect Volkswagen that meets all my needs. I would highly recommend Mike Wagstaff to anyone in search of their Volkswagen car buying experience. Five stars all around ⭐️⭐️⭐️⭐️⭐️

I’ve given Indian Queens Yeomans 3 stars. I seriously think that place is understaffed and well under pressure but after reading some of these reviews I too share the same sentiment that in all my experience of this place the customer service isn’t good enough for the money we pay! You’re talking VW here not Peugeot or Fiat… we’re talking about cars and vans that have a very good name in the motor trade but VW on a whole needs to build another VW centre in Cornwall preferably just for commercials. We pay a premium rate on our services and for a new or used motor from Yeomans so we expect a premium service and a call back when they say they’ll call back … then they don’t. I did get good customer service from Rachel and Graham but this needs to be a regular occurrence and not a rare occurrence. I’ll be buying a new van this year but unsure whether it’ll be a VW as I haven’t seen enough to convince me to do so.

I've recently sold my financed VW Polo (2019) back to Yeomans Volkswagen Indian Queens. As a first car, the drive was amazing, as was the customer service throughout the 4 years. I couldn't recommend them enough. Special mention to Katie Magyar, who assisted me throughout the 4 years and went above and beyond to provide top quality customer service. I would not hesitate to use their services in the future.

Excellent customer experience. I purchased an Approved Used car remotely as the showroom was too far for me to visit. Tiegan's response to my online enquiry was very quick. Subsequent communications were fast and relevant, leading to a quick purchase and delivery. Very happy all round. Thank you Tiegan

Really bad customer service/ experience so far. - Updated as the issue has been resolved, but could have been handled better. From my experience they are at times a company that cannot be reached via phone (it took 3 different days during opening hours for a phone call to be answered), when finally getting through to them, they failed to put a job down for my upcoming appointment a month ago, a day before it's due to go in, sorry this was not noted down regarding this needed doing, so we cannot take the vehicle on this date, and asked me to rebook. I have made them aware of this a month ago and have taken time off work, I am really not happy. Really poor customer service from a main dealership. (Expecting a call back from the supervisor regarding this, so will update if resolved.) Update. After a callback from one of the team, stating the situation,and after some heated words regarding the service/ experience shown in relation to the situation, I was told I would get another callback after speaking to another team. I did personally not want to call this company as the heated words exchanged earlier was still in my mindset and did not want to escalate the situation further. Over 3 hours passed no contact from the company, so I decided to hop onto Volkswagens website / live chat and see if they could possibly step in. They were great, really helpful and understood the situation. Offered to get the appointment confirmed and apologised regarding the situation. To my suprise, they have confirmed the appointment with the live chat agent for the same date. I have updated this review as they have stuck to the original date offered, and have tried their best to get this fitted in as a *extra work* , but things should have not been confirmed on the original call if the work had not been noted / booked in correctly.

Popped in as our golf was due a major service, our agreement with VW was coming to an end. I was thinking of taking it elsewhere for the service & MOT until I went in and Hayley was there. She talked me through options for new finance on the service plan meaning I didn't have anything to pay on the day! our MOT was reasonable & the work the car needed doing was broken down into options (again by hayley) and made easy to understand! As a result of Hayley's customer service we signed up to a new service plan and had the recommended work done. Message to management - Hayley isn't only driving a first class customer experience but also responsible for additional revenue! thanks all!

Firstly big thank you to Tiegan Peppiatt who made the whole purchasing process of our new van very straight forward and easy. From finalising purchasing of the vehicle to delivery was all carried out within a week, very fast and efficient. Will definitely be returning in the future for our next van.

Somebody decided they wanted my T6 offside mirror while it was parked up in Charlestown overnight. Heading to Spain in a couple days it was obviously vital to replace it. Called Carrs, yep in stock bring it over. Did that picked up spare from stores then Mr super nice, efficient unassuming mechanic fitted it for me in minutes with no charge. Proper Cornish service, thanks to all who helped me out at Carrs VW, Indian Queens. Cheers and gone🤙

Excellent Service Delivery is …..Only as good as the staff. Informative, regular updates and proactive, is how I’d describe Tristan Dodson, who went that “extra mile” today. Our car has been erratic, the adaptive cruise control along with the sign recognition / navigation system seamed to have a mind of its own. Tristan took ownership to establish the root cause of the issue, resolved and ensured all of the updates we’ve not received for the past 20 months were uploaded and applied. Our first encounter of Tristan, very helpful, welcoming, great customer attitude, naturally supported by the mechanics and technicians, the unseen heroes behind the scenes.

I felt obliged to leave a review due to the fantastic service I always receive. Having dealt with the garage a number of times now, I’m always fortunate enough to deal with Hayley. She’s very informative, friendly and personable. The garage itself always do a thorough job on the car and wouldn’t let me take it without it being completely fixed. Thoroughly impressed with Hayley and the team for their service over the years. Thanks to you all for looking after me and the car.

Part exchanges my car fir a polo, couldn’t fault the customer service, All the staff were very friendly, had a lovely chap called Harry serve me , he was very helpful from showing me cars to filling out all the paper work, any questions I had thorough email he answered straight away. Got me a great deal , I’d go there again , definitely! Thanks Harry for all your help . 😁

My experience with carrs (indian queens) was very professional and friendly service. I had a warranty replacement part done to the clutch etc and I had the pleasure of meeting hayley in the service department, she was very professional and looked after me going through the whole warranty process as a third party. Very pleasant woman and very professionally handled. Would recommend vw carrs at indian queens to anyone.

I was searching for months on line for different options to finance the car I wanted , I called Carrs Volkswagen and spoke to Tom in the fleet department who gave me all the ins and outs of personal lease with a car , found the perfect car and it was delivered to my door within two weeks instead of the 12-16 weeks with some online leasing companies. Tom was brilliant and I would fully recommend speaking to him to get the car you want . The Tiguan turned up with more specs than expected so one very happy family .

Highly recommend this garage and especially Tom in the fleet department. From the first time I spoke to Tom he was super helpful and answered all my questions. I cant believe how easy he made buying a car in lockdown for me. I was nervous buying my Golf GTI without test driving it, but Tom assured me that I would love it and he right, I received it this morning and its amazing. Tom even facetimed me to help me with all the buttons and functions . Thank you I will definitely use this garage again in the future.

This is a special thanks to Tom C in fleet at the Indian Queens garage. Was a fantastic experience buying our new Golf GTI mk8 from him. He absolutely bent over backwards for us and was seriously proactive in securing the exact car we wanted. Wouldn't hesitate recommending him and the garage to anyone. 6 stars!

I couldn't agree more with Charlotte's comments!! I have recently purchased a T-Cross with the help of Lee who was SO very patient with my inability to decide which car to choose. He was pleasant and very well informed when I visited the showroom and he responded very quickly to my emails and there was no pressure to buy a VW. I am absolutely thrilled with my car and can't thank Lee enough. The showroom was very clean and spacious and they have everything set up well with regard to social distancing. Thanks again Carrs.

Just wanted to say a big thank you to VW Indian Queens for the way they served me when I traded in my car for a new van. In particular Tom and Gareth who work in the van centre couldn't have been more helpful and I also dealt with John who I think is head of business and he helped me get a higher value than I was expecting for my trade in so I'm chuffed to bits. Loving my new van and can't recommend them all highly enough. Thanks loads guys.

Yes very professional. Our golf was booked in for a service, we left our car there all day. The showroom was clean and felt safe under the circumstances we are in at the moment(covid) the car cleaned and was given a vehicle health check. All was good! Thanks everyone at Carrs Volkswagen Fraddon Cornwall

I would say this was probably the 6th or 7th VW branch I spoke to while trying to source a brand new Tiguan R Line - not an easy task as there are very few left in the country currently! Mike Wagstaff was very helpful and helped me to locate the car straight away. Every other branch fobbed me off but Mike took the time to help me out & although due to the distance from me (over 4 hours drive) I didn't go ahead, I felt so impressed by his customer service that I wanted to leave this review.

The mark of great customer service is what is done when things go wrong and the time it takes to rectify. I have been a customer of VW Carrs for a number of years and have only had one occasion when I needed to complain. The response was immediate and the situation rectified in hours. Cannot ask for better than that. Thank you.

Me and my girlfriend picked up our brand new Polo on the 25th of November and we couldn't be more happy with the service provided to us by Lee. Lee was helpful and kind, and from my own experience of working in the sales industry, he was an exceptional sales person. If ever we were to pick up a new or used VW, we would definitely consider the VW Carrs branch again.

Faultless experience from start to finish. I emailed Tommy in need of a car and within the hour I'd received details on three different vehicles including a personal video tour of one. 2 hours later, I'd test driven and bought the car. I came away with a great deal and there wasn't one moment where I felt pressured into a decision. Nothing was too much trouble and Tommy seemed genuinely happy to help in whatever way he could. Even after I bought the car, I was still receiving ample information and on the day of collection the car had a full tank of fuel! Tommy is a credit to Carrs Volkswagen and if it wasn't for his help, I would probably still be without a car.

Outstanding service.. I was dealt with by Tommy. His attitude and willingness to help exceeded my expectations. Although they didn't have the car I wanted on the day Tommy worked tirelessly to find the right one for me. One of the easiest purchases I will ever make, the aftercare offered is second to none. Would absolutely recommend this dealership to anyone looking for a hassle-free transaction as well as being able to speak to some of the friendliest staff in the business.

I have encountered a range of faults with my VW CC, purchased from Carrs at Indian Queens, mostly down to original VW factory fitting issues. Having said this, I do have to say that the commitment from local managers and staff at Indian Queens towards working to resolve my issues and assist in securing appropriate resolution via VW UK has been appreciated. A particular thanks to John L for his ongoing communication and support.

My Passat GTE went in for a service and diagnostic for gearbox error on the 4th of June. Cannot fault the lady I dealt with on service reception. However the vehicle had some very extensive work carried out and when it was returned to me the steering wheel was not centered and the car pulled to the left. I highlighted both issues after I had left and driven half way home (50 miles). They asked me to return the vehicle but I couldn't as I had to be back at work. I had to have the vehicle 4 wheel aligned elsewhere and one of the front wheels was 5 degrees out which was causing most of the problem. I was told both the technician and the workshop controller had driven the vehicle prior to it being released to me. Quite how they missed the steering wheel misalignment and the pull to the left amazes me . I could have returned the vehicle to have this rectified but its a 100 mile round trip and the time it takes so I decided not too. I am afraid its a typical main dealer story get the vehicles in and get them out as quickly as possible without properly checking . Although I blame VW for this as very often they set unrealistic targets on dealers. I also requested a list of parts that were fitted for the repair . As of today not seen any list. And just to round it off the car has started to shows signs of the same fault again.

Travelled some distance to purchase a vehicle from Carrs VW due to the excellent deal that was offered to us. Professional, helpful and friendly staff where nothing was too much trouble. Part exchanging our old car was effortless and paperwork/insurance organised with ease. Staff spent time demonstrating features of our new vehicle before we drove away. Extremely happy with our experience at Carrs and would definitely recommend to others looking to purchase a new VW.

Tommy Lumley is a credit to your Company. Fantastic service and an absolute pleasure to deal with. Nothing was too much trouble. He was extremely polite, professional and also fun to deal with. Ryan was also fantastic on the finance side of things. Congratulations to Carrs Volkswagon. 5 star service on all levels. Thank you.

I've left a Facebook review but don't feel it's enough to summarise the fantastic service we received from Lee Harvey at Carr's VW who has helped with our concerns and questions and resolved them from a negative experience last week and restored our faith in Carrs Indian Queens.  Then after an issue from previous repairers at the weekend, Lee went above and beyond to ensure our 68 plate Tiguan was in perfect condition again and helped us out immensely. We will now be returning to Lee specifically in the future, please pass on our great appreciation to him and he really is an asset to your company.

I have a t6 transporter that needed an issue looked at under warranty. Once I had been introduced to the correct staff member, I explained my problem and was immediately dealt with in a very friendly and professional manner. It wasn't an urgent job so we arranged a book in time. They gave me a timescale of the job, and an estimated time to undertake the job. Once there I asked about another little niggle I've been having, again nothing major. Within the day, I was called to say my t6 was ready! I picked up my pride and joy and they said the next job needed a little more time, which I am very happy about as only asked them on the day about it. I've now been booked in for my other little job to be done! On driving my bus, I noticed an immediate difference in the drivability. I'm very pleased with whats been done so far. I was dealt with in a very professional and friendly and helpful. So pleased, thank you!

I drove 360 miles to Cornwall, and the EML like pinged on around 100 miles away. It was Sunday so called Carr’s on the Monday morning. They were polite and efficient, with me booked in for the next day at 0830. I arrived and Tom the service manager welcomed me in, took the details and got on the case. Within an hour Tom called, informed me of the issue and sorted it under warranty. I turned up for collection with my T6 cleaned and parked ready to go. Holiday saved!! What a great bunch! Thank you.

OMG! A main dealer who's workshop and parts dept actually helped without demanding to first plug in my car and charging me £70! Free yes free use of their wheel lock nut set got me out of a real jam and the cost of VW oil cheaper than ANYWHERE. A socket got stuck on a nut and a tech whipped it out without having to check with a computer or book the job in next week. THANKS GUYS XXX

A really lovely and helpful experience. Also Motability advice and support. The NEW TIGUAN, independent tests report that this SUV is setting the standards and other makes are all trying to catch up, Thank you CARRS of INDIAN QUEENS. I recommend them for all Motability disabled persons like myself. Mr A.I.Bulavs

Our trusty Volvo is close to expiring and is no longer what we need. Having thought about a suitable replacement we decided to see what VW had to offer as we are pleased with our other VW. Lee Smith patiently listened to our requirements and expertly guided us towards the right car. Undeterred by foul weather he showed us around the forecourt and we finally settled on a golf. All communication has been thorough and professional leaving us really impressed with the customer service.

I had a leased company car which needed to be looked at due to fault on my Skoda Octavia computers would not talk to each other. This fault left me able to see what speed I was traveling and basic indicators with nothing else working. This car did not come locally as it was a company car so was told to take to nearest main dealer. First off hard to get a loan vehicle in comparison to the one I had. So do VW pay badly for warranty work as it seem cars not to care. This cannot be level of care CARS AND HELSTON garages what to show! I love the vw group vehicles and have had several new cars personally and work. Very poor sales could have talked to see if I had a personal need for another car in my family.

Much better since becoming Yeomans VW, I am very particular about my alloys and having an immaculate car both mechanically and cosmetically and I am always very well looked after in that department. They treat the car with great care. Tristan, Alex and the team are very knowledgable in answering technical questions and are very helpful. Not the cheapest place ever, however I’d much rather the car be looked after and pay a bit extra. Great Service 👍