Service/Warranty Administrator

Are you a Customer Service or Administration professional? If so, we are looking for individuals like you! An opportunity has arisen at our busy team at Yeomans Toyota Worthing for the position of Service/Warranty Administrator.

Do you love how it feels to work in a busy and varied role, working closely with colleagues to deliver a great customer experience? As a service administrator, you will provide exceptional administrative support to our service team, assisting with the processing of customers’ vehicle orders and all associated administration. Ideally with previous experience of sales administration, you’ll be keen to learn, highly organised, and passionate about customer service.

We are all Brand Ambassadors and live and breathe the Toyota brand and values and are by nature passionate about the products and services that we offer.

Joining us as a Service Administrator offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry’s best talent. Toyota are the highest ranked Automotive Brand in the world and spend more on R&D than any other company, leading the way in Hybrid engine technology and innovation. We are constantly evolving so there is always something new just around the corner!

Does this sound like you?

• Able to multitask efficiently whilst simultaneously ensuring customer satisfaction
• Outstanding administrative skills, great attention to detail and organised
• Enjoy constantly meeting new people and building rapport and connections
• Have strong communication skills and enjoy presenting ideas to others
• Enjoy supporting and assisting colleagues and be willing to go the extra mile
• Passionate about the automotive industry and want to work in the world’s biggest manufacturer

Highlights of what you will do in your Job

• Be a central point of contact for your colleagues, communicating constantly and relaying information accurately and in a timely manner
• Work closely with the service team to process customers’ vehicle orders, and warranty claims
• Provide administrative support to the service team, keeping them informed of customer order status and any issues that might arise
• Liaise between in-house departments, including after sales, ensuring completion of invoicing and to ensure records are accurate and up to date
• Provide appropriate data for centre financial reporting and customer relationship management
• Work across teams, engaging with sales colleagues and other members of the dealership as appropriate, helping to provide a seamless service to customers

Personal Skills

• Extremely organised, with great attention to detail
• Flexible, proactive and hard-working
• Strong people skills – you’re approachable and enjoy assisting colleagues
• Curious, keen to learn and apply your learning in helping customers and colleagues
• Thrive in a busy, high-pressure environment

Essential job criteria

• Location of Centre – Durrington, Worthing BN13 3NS.
• A full UK driving licence
• Eligibility to work in the UK
• Flexible to work hours required to carry out the role effectively and travel (to the training sessions) circa 25hours per week 9am to 2.30pm Monday to Friday
• This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication

Experience and Qualifications

• Good level of general education – at least GCSE Maths and English
• Good IT and administrative skills
• Previous administrative / Warranty work experience is advantageous, however no specific industry experience is required
• Interests that support your work life balance

About Toyota

Ready to join the largest car company in the world?

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services. Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile. We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

Renumeration and Benefits

• Salary TBC per hour
• Contributory Pension/life assurance scheme
• Training and on-going development with the Award-Winning Toyota Academy
• Opportunity for career progression
• Plus other excellent benefits/incentives as expected of a large organisation

The ideal candidate would preferably have experience in this role (or very similar) and therefore be very familiar with the high levels of attention to detail and accuracy required in this important role. We will however also consider candidates with a strong administrative background and knowledge of Kerridge or other DMS.

Please send your CV and covering letter to: nick.eade@yeomans.co.uk.

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