Yeomans Volkswagen Van Centre Exeter

I had an excellent experience at Yeomans Volkswagen Van Centre Exeter. After being turned away from another Volkswagen dealership, I arrived needing urgent help with car parts for my partner’s vehicle. From the moment I walked in, I was welcomed with kindness and professionalism. Abdal Almohaisen went above and beyond to assist me. He carefully checked the parts I brought, printed references to confirm with my partner, and took the time to ensure I got exactly what I needed. Even though this is a van centre, he still made every effort to help without hesitation. His empathy, attention to detail, and genuine willingness to help really stood out. Outstanding customer service—thank you again!

Owner of vw crafter , had drive shaft issue , booked it in with vw vans Exeter , was promptly met by technician Charlie , he said approx 3-4 hrs to complete work , after 2.5hrs he called saying all was completed, a great rapid service by Charlie and the workshop team , very impressed with the whole process . Extra to this Charlie and Ellie ( service advisor in vw vans ) learnt of my partners intention to buy a used car and advised us to look around the seat/ cupra dealer side of things , they passed us on to Brad in sales for Cupra cars who in turn sold us a lovely 2 yr old car , again very impressed with Brad and Sam in sales for taking us through the whole car buying process . Many thanks to all at vw van centre and Cupra sales team .

I recently had an urgent problem with my 2025 VW Transporter, and visited Yeomans VW Exeter on Saturday 17th January 2025. It was critically urgent as we were travelling to Europe on business, on the 26th January for two months. The workshop was completely booked out, but after meeting with CAROLINE BRADDON (our first saviour) and explaining the problem. She first checked the availability of the part, that may be required, (confirming they could source in time) then arranged for the technician CHARLIE LOWES (our second saviour) to pop out of the workshop and discuss the issue. CHARLIE LOWES, confirmed the workshop was full, but asked me to drop the vehicle off on Monday evening the 19th January. We left the vehicle, which CHARLIE LOWES, then test drove. He admitted the vehicle to the workshop Tuesday 20th January for a full inspection. CAROLINE BRADDON then called later on Tuesday 19th January to confirm the vehicle had been inspected, was ready for collection and fully fit to drive. On collection both CAROLINE BRADDON and CHARLIE LOWES, came over to hand over the vehicle and wish us luck on our two month business trip. There is so much more to this story, not least the fact that a different garage, had informed us, that our four month old 2025 VW Transporter, was unfit to drive and required urgent repairs. In addition, we were informed the part required was on back order and unobtainable, even when I requested this be expedited, given the urgency of our situation. The first garage was well aware of our deadline for travelling to Europe on the 26th January and that we needed the van for this. The vehicle had only gone into the garage for a routine check, (slight scraping noise on full lock). It was booked in on the 15th January 2025. We travel to Europe for two months each winter, buying stock for our business, for the coming seasons. We required our van to do this, we also stood to lose £10,000s of pounds, in cancellation costs for accommodation and venues booked throughout Europe. The stress of being told by the first garage that the van was unsafe to drive and that the part we required was unobtainable, led to many tearful nights from my wife. I had looked into flying and renting a van, but apart from the £1000s in rental cost, any companies I contacted, then refused to allow me to bring the vehicle back into the UK. CAROLINE BRADDON and CHARLIE LOWES, were amazing! They showed a great understanding of the urgency of the situation. They acted in a compassionate and professional manner, going way above the call of duty, in order to facilitate a successful outcome. Honestly I just can't praise them highly enough. They saved Danielle and I, literally £10,000s in cancellation costs, not to mention all that stress and heartache. Best regards, Mark Davis Director Mark Davis Antiques Ltd

We purchased our ID Buzz with the help of Jamie at Yeomans He was absolutely amazing 🌟 he couldn’t have done more for us - we are really fussy people and he was very patient and made sure the Buzz was perfect before we collected her He even recommended a brilliant company for us to get our logos done We are thrilled with our “Sunny the Buzz” and will recommend Jamie to all of our friends and family should they want to join the Buzz Club 😊 Thanks Jamie

First time st Yeoman's Van centre for a service on out T6.1 van. The booking was great and online check in seemed pretty simple. On arrival, the car park was absolute chaos, with people having to dump vehicles everywhere and I had concerns about my van being damaged while parked there. It was a first service so I waited and worked at one of the provided desks in the showroom, and was informed of bathroom facilities and free hot drinks which were all good. On visiting the bathroom it was well appointed and clean, but damaged toilet roll holder and lack of attention to detail was disappointing. My vehicle was serviced fairly quickly as it was only a check and oil change but the requested courtesy wash was not completed when I was told that my vehicle was ready. I returned to the showroom to ask why, as it was a specific question in the online check in. I was offered that they would take the vehicle back and do the wash after I raised the issue, but I declined as I had already packed up my work equipment and was ready to leave. I found that although the dealership was generally ok, it was let down by the atrocious car parking situation and the attention to detail. Bottom line... I will probably choose somewhere else to get my vehicle serviced next time.

I recently ordered a Transporter Kombi through Yeomans VW Exeter and was looked after by Dimitri throughout the process. I have to say, he’s been outstanding from start to finish. His communication was clear, timely and genuinely helpful. He followed up when needed, laid out comparisons in a straightforward way, and nothing was ever too much trouble. Proper top-class service. I’d looked at similar vans elsewhere, some even cheaper, but the reason I chose VW in the end was because of Dimitri. Good service matters, and he delivered it in spades. He’s a credit to the dealership and to VW. Highly recommended.

Excellent and Efficient Service – Thank You, Abdul I had a very positive experience at the Yeomans Volkswagen garage in Exeter. I was en route to a long trip across Europe and urgently needed a daytime running bulb replaced. Another garage had incorrectly advised me that the whole unit would need replacing, which was stressful given the time pressure. I contacted the Exeter branch and spoke with Abdul in the Parts Department, who was both helpful and reassuring. He confirmed they had the correct part in stock and kindly arranged for a technician to fit the bulb later the same day. The entire process, including topping up my coolant, took about 15 minutes and was handled efficiently. Staff were friendly and professional throughout, and I also appreciated that my (well-behaved) dog was welcomed in the waiting area. I’m grateful to Abdul for his clear communication and willingness to help at short notice — a great example of excellent customer service.

Recently visited Yeomans van Centre Exeter as I needed a new transporter for my electrical business. James looked after me and went through all the options and explained everything clearly, I placed an order with him for my new work van. Nothing was too much trouble and everything went smoothly, looking forward to picking up my new work van very soon.

Popped in to look at new ID Buzz. Spoke with James Gray who was very helpful. He showed me a demonstrator and asked if I would like to take it for a test drive. I said I was too busy but he answered questions about funding and what offers I would get if I was to purchase one. Would recommend James as he was not pushy and very helpful. I will look forward to booking In for a test drive with him.

Polite friendly staff but we did have a strange experience with this dealer. We were interested in a VW California advertised for £61990 however the dealer wouldn’t discuss the best price without us putting a deposit down first. They seemed unable to understand that I wouldn’t want to pay a deposit for a vehicle before we knew the price. We went elsewhere.

What a contrast to Carrs! It’s an absolute pleasure to deal with Yeomans. Their staff and in particular Fiona and Caroline are friendly, keen to work with, and assist the customer. There is a happy welcoming atmosphere in the showroom and at the service desk which is literally chalk and cheese to Carrs. There seems to be plenty of staff and although busy they’re all ready to help or just say hi. The vehicle was done on time with no hassle, a biscuit for the dog, a mocha and I was on my way. Such a relief to walk out the door feeling like this. My wife might even come in one day- something she vowed never to do again at Carrs. Well done everyone for the complete turn around in customer experience. The vans been great too.

Just had a great experience at Yeoman's VW van centre in Exeter. I popped in to sort out a service plan for a vehicle I had recently purchsed, Fiona was very helpful & knowledgeable about a plan that would best suit my needs. As well She warned me the coffee from the machine was very hot 😁. great service, Thank you.

I visited Yeomans vw van centre for my vehicle to be serviced and have its MOT done a lovely lady called Fiona helped me every step of the way from getting it booked in to explaining the different type of services I could have and promptly got my car in, she made the process very easy and was polite and informative. Even made me a hot chocolate when I dropped the car off! Amazing service I will definitely use again and recommend to others.

"I visited Yeomans Volkswagen Van Centre Exeter last Monday and had the pleasure of dealing with Adam. From the moment I arrived, Adam was incredibly helpful. I explained what I was looking for, and he listened carefully before presenting me with some excellent options that truly matched my needs. He then arranged for me to test drive a vehicle, which was exactly what I had in mind. It’s so refreshing to be shown exactly what you’ve asked for, rather than being pushed towards something else. A big thank you to Adam and the team at Exeter for such a positive experience!"

Our experience was expertly managed by Adam Cobb. He worked with us to understand our vehicle needs it want just about selling a vehicle, he really took time to work through the right vehicle. We are certain what we want and when. He gave us plenty of time to try out our vehicle of choice and will 100% return to Adam when the time is right.

If there was the ability to give 10 stars I would My van recently had a coolant issue and I was having difficulty getting an appointment as poor Exeter has taken the pressure from the closing of Snows van centre in Plymouth I want to personally thank their customer services co-ordinator Fiona Goodban who went out of her way to assist me in securing an appointment in a timely manner she was absolutely amazing. And I also want to say how lovely and helpful all the staff were especially as I had some terrible new and I couldn’t wait to collect my van on the day of the appointment Again Fiona arranged to have my van brought back to me in Plymouth which was fantastic The service Exeter provide Is phenomenal I would recommend to anyone who wants has a VW van

I came into the store today to ask questions about buying a new caddy for my catering business. I was immediately greeted by Jonathon who helped me greatly by explaining all the payment options, even though this wasn't his specialty. We then got passed onto Emma who was a delight! She was extremely helpful and gave up so much of her time to help me understand my options better. I can't recommend Emma and the team more highly, thank you!!

The workshop is excellent. I have also never experienced such good service. While on holiday in our VW T6 campervan on Dartmoor, a bus knocked off our right-hand mirror. We rang the garage in Exceter. An employee immediately came 30 miles out onto Dartmoor to help us fix the mirror so that we could drive. The car was then repaired in the workshop the next day. To shorten the time, a member of staff drove us into the town centre, which we were able to see, and picked us up again once the repair was complete. Anyone who needs help is in very good hands at the workshop. The staff are also uncomplicated and flexible and really take care of the customer's problem. You feel very well looked after

We purchased our vehicle from Yeomans, the staff were really helpful and friendly from start to finish. We recently had an issue which needed attention, it was booked in quickly and dealt with promptly, avoiding us any disruption. We thoroughly recommend the Exeter branch of Yeomans; thank you to all the staff for your efficiency and help. Ron Bradley-Norman

I recently bought a small van from Emma, and she was great from start to handover, and beyond. She was the only person who seemed to be answering the phone at the dealership, and dealing with her throughout the purchase was a pleasure. Emma was quick to answer any queries and would find the answer to anything she didn't know, opting to be honest instead of just bluffing. After handover, i had a few small issues but Emma took charge and booked me back in to have these corrected. To this day, Emma is still in touch with me, ensuring everything is great with my purchase, and i'm really grateful to her for the experience of buying my new van. Thanks for everything Emma!

Relaxed and friendly buying experience from Phil. Phil made the choice of options available on the van co-ordinated and resulted in an exciting stunning van. Phil made light work of the paperwork. Reception cheerful and efficient and we thank the prep team in the background for making the van ready for collection at a busy time of year for them. Visit once, purchase many times.

From our initial enquiry, the service and attention from everyone at Yeomans Exeter was brilliant and so refreshing to experience. Travelling some distance from Cornwall to visit this VW branch was well worth it and we will continue to use them in future. Great customer service, highly recommended to everyone.

All round 5 Star Service I had to call VW Assist (I had bought a 2 year extended VW warranty package). They promptly attended; my van was on the drive with warning lights being displayed on the dash and a loss of power. After the technician had done as much as he could, he advised me that it would be best to have the vehicle recovered. This was also done in a timely fashion, being kept informed of arrival time and a loan vehicle provided. My van was taken to Yeomen’s VW van centre Exeter, Caroline from Yeoman’s confirmed receipt of the van and advised me it would be looked at as soon as possible. In just over a day or so, Caroline contacted me again to advise me the van had been looked at and would require new parts which had been ordered. 2 working days later Caroline contacted me to say it was ready for collection. I know that most, if not all VW commercial dealers are very busy and to have my vehicle returned to me in such a relatively short period of time well exceeded my expectations. I was given regular updates (which I liked) and excellent customer service. Thank you, a very happy customer.

Honestly the best Van buying experience I have ever had. Purchasing the van was straight forward and delivery option was an added bonus! Had a few issues with the van upon delivery, but these were sorted swiftly both under the VW Warranty and some covered as a goodwill gesture. Even though there were initial issues, they were dealt with in a very professional and swift manner. Huge thanks to Martin and team for their help! 10/10

Fantastic service from the guys at Yeomans, and their new Exeter centre looks great and very modern. Was my first time taking my van there but will definitely be returning again. Having recently bought my first van, I had lots of questions which the team answered superbly for me. Highly reccomend to anyone. Thanks!

Yeomans are my go to Van centre and I cant recommend them enough. Tony, in sales, went above and beyond during my purchase and made the whole process effortless and stress free. I cant recommend Yeomans enough. Aftercare is also amazing. James makes the servicing process completely seamless and convenient as possible. Overall, Great company and Great Staff.

We dropped our T6 4motion in for a service and check up at Yeomans Exeter at 5.30 one evening. I was surprised to receive a call before 10 the next morning saying it was finished and ready for collection. When we collected the van we used our spare key to check it. There where a few items I deliberately did not tell the service team. We were please to see all ltems had been attended to. They also cleaned the van to a very good standard My only comment would be, I would like to see the front meet and greet desk manned.

We’ve been dealing with Tony who I highly recommend, he’s been very helpful and not pushy, we are buying a Crafter from him. The only reason for 4 stars is because whilst sat there yesterday going through the options we were left uncomfortable as was Tony and other staff by the way the large lady was speaking to a customer, she was talking to the customer like she was a naughty child, this member of staff should be sacked immediately or possibly retrained, you never speak to customers in that way no matter what the husband said to you on the phone! She maybe better suited working for Lidl or Aldi.

*Reduced to 3 stars* I spent £1800 on van repairs and asked three times for it to have the complimentary wash as in previous experience here they haven't done it. They assured me it would be washed on collection and despite leaving my van there for 28 hours, it was not done. It may sound pedantic but why offer a complementary service if you're not going to carry it out? I'm sure the work carried out has been done well, but it's about attention to detail and things like that leave a sour taste, especially when you're spending an extortionate amount of money. It doesn't make you feel like a valued customer. Previous review: Amazing service this year - was given a hire van whilst ours was being serviced which was an added bonus. Everything was very thorough and all explained at the end of the service to show what had been done.

Brilliant service from the Team at Carrs I ordered my New California 12 months ago. They kept me updated all the time,with the delays that had hit all the motor manufacturers. Special mention to Ian Sykes who is the most Professional Sales Executive I have ever dealt with. I love my New Purchase. Thank you Mark Strange

Booked in for an Interim Service. Van also had a recall for Bowden cables which I was originally advised would have to be booked in separately. I was greeted by Phil and after I explained I lived an hour and a half away from the garage he said he would try and get the cable looked at today during the service. He advised it would take 3 to 4 hours but after I explained I had an appointment back home the van was ready in 2 and a half hours and the cable replaced! Phil was very helpful and explained everything. Both times I have been to Carrs they have exceeded my expectations. Well done and thank you.

Had a full service and a couple of issues fixed on my Transporter yesterday. The wonderful lady on the service desk was absolutely fantastic, as we're all of the other members of the team. The van was ready earlier than expected and I was called straight away. From start to finish, the whole experience was first class.

Full service to my Transporter on Friday 27th May. I always take it here because I know that I can trust the service that they give. Dropping off was speedy which is what I need and on collection I received a thorough explanation of all the jobs done and diagnostic report. The chap who handed the van back to me (sorry, I didn't get his name) was incredibly helpful, knowledgeable and polite. Some of the extra jobs were not billed for and the van was given a complimentary wash. Five star service. Thank you.

Just purchased a vw caddy from this company and i have to applaud them on their service. I had been searching for a the right van for a while and came across one sold by these guys. I rang and spoke to a chap called harry who in my opinion is an absaloute asset to the company, he went out of his way to get me the deal i was looking for and was very polite and courteous throughout the sale. He even managed to get the deal done and wrapped up on the thursday and get me the van delivered the next day. But it doesn't finish there, he also personally went over all the option in terms of gap insurance to make me aware but without a single wiff or trying to hard sell me anything i didn't need. I would recommend this company to anyone without hesitation. Thanks again guys!

After my van, from Exeter diesels, broke down for the 10th time I went to Carrs to try and get a replacement van. After the woeful service from Exeter diesels I was very weary of dealerships. Being a busy plumbing and heating engineer I needed a van quick. Max from Carrs commercial VW came to my rescue. In less than a week I had the perfect nearly new van I had always wanted. Even with all the current restrictions the service I received was second to none and was made simple, stress free. Max’s attention to detail was excellent, every little detail I brought up he already covered. I got the trade in price I needed on my old van and I picked up the new one all in less than a week. I ordered new seat covers and mats for the van, but due to an unforeseeable delay they didn’t arrive in time for when I picked up the van. The next day Max came to my house in the evening and fitted the covers and mats in his own time. I really cannot recommend Carrs and Max enough. A friendly, professional dealership. Thanks again.

2024: Van service: amazing service, new premises that are bigger and better, super amazing fast service, and super friendly. 2023: Van service: excellent again, super friendly and great service. 2022: Van service: excellent staff, friendly, chatty and efficient. 2021: Excellent fast service and friendly staff! Booked in my new van over the phone with an electrical fault, I delivered the van around 11am, then 3 hours later i get a call to say it's all fixed and ready to collect. Extremely easy!

(Translated by Google) After some initial communication difficulties, the company proved to be very helpful, professional, and friendly. They repaired my 14-year-old Transporter to my complete satisfaction. (Original) Na een stroeve communicatie in het begin ontpopte het bedrijf zich als zeer behulpzaam, vakkundig en vriendelijk. Mijn 14 jaar oude Transporter naar volle tevredenheid gerepareerd.

I had a issue with poor mpg on my van that was reported to them nearly 2 years ago (vans a 17plate t6 6speed 150) problem was over looked and always had a excuse, got to the point where I gave up with them knowing full well what the problem was (dodgy injectors) and had to look to replacing them my self as I had already paid to do a leak off test and pressure test of the cylinders elsewhere, I also have had battery issues, again go on t6 owners page on Facebook and this is a well known problem with defect battery’s, took them 2 weeks back in 2018 to “Investigate” and swap it over. My clutch died at 30k miles and took the duel mass with it again they didn’t want to know and I took it down to Plymouth where they were very helpful. Then my faith in Exeter vans was restored when I got a call from Peter the after sales manager who was very embarrassed about the whole situation and couldn’t do enough to help me. He really did make me feel like he cared which isn’t much but after that amount of problems and getting turned away so many times it was a massive welcome and I can’t recommend him enough. My Vans is doing nearly 20mpg better now and drives so much nicer, I still have a gearbox issue with it shuddering but this is something they have said they will investigate further as I feel it could just be a defected DMF. Overall happy with how I was finally taken care of past dealings and some staff were enough to put me off but I will be going back again now and at some point getting another transporter. 👍🏻

I have a T6, purchased from Carrs. Only 18 months old now & 2560 miles on the clock. Today, having not driven it for a week, the battery was absolutely flat - dead, no life at all - would not turn over. Called the VW Assistance [AA] & they were brilliant. Arrived within the hour & put a test on the battery, which showed barely 7.5amps. Tried to jump start it off his portable battery - nothing. Eventually started it off the AA van. Ran it for 10 minutes or so & stated it would likely take another 20 minutes to improve & the battery needs replacing. I went on line & it appears to be a common problem with T6 vans with the batteries made in South Africa. Rang Carrs Service Dept - polite but not overly helpful & denied there was a T6 battery problem. I have to deliver the van to Exeter from Newton Abbot next week, leave it over night & go back the next day, with great difficulty in arranging transport due to no curtesy cars.Not only losing out on work but a pain in the butt. Now the AA report the fault to VW & one would have sensibly thought Carrs would have taken their word on the battery state - no. Not at all pleased. No wonder I was advised by a friend not to get it serviced there. Follow up from Carrs: The next morning at 9.10 I had a call from Peter, the After Sales Manager - I explained my side & he theirs. Thankfully the issue has been resolved & the van is to be picked up & returned by them, saving me an awful lot of hassle - Thank you, I am grateful! Hopefully this new After Sales Manager will continue to restore faith for customers.

Carrs Volkswagen Van Centre in Exeter went above and beyond to help me with a view to purchase a van on Motability. Motability is new to me and I felt comfortable discussing the disability challenges that I personally face. Very friendly staff who are all knowledgeable in their field unlike other dealers I've approached. Jeremy and Pete were who I dealt with, but all were equally approachable. It's nice to be able to have a laugh at the same time. Thank you very much for your help and support. Highly recommended.

Carrrs have been a fantastic help. The staff have been very helpful and responsive, providing detailed quotes and options quickly. The friendly service was a breath of fresh air compared to the experience I had with a dealer more local to me. Well worth travelling a bit further to deal with a company like this and subsequently I’ve placed an order for a new transporter with Carrs. Highly recommended.

(Translated by Google) Very friendly and quick service. We had a flat tire on our VW California during our holiday trip, luckily we had a spare. We pulled up around 4 pm and asked them to replace the spare tire. They removed the spare, and we were able to have the tire of our choice fitted and reinstalled the next morning at 10 am. Great service, thank you. (Original) Sehr freundliche, schnelle Bedienung. Hatten einen Plattfuss am VW California auf der Ferienreise, Reserverad zum Glück dabei. Am Abend ca. 16 Uhr angefahren und um Tausch des Reifens des Reserverades gebeten. Sie haben das Reserverad demontiert, wir konnten das mit dem Wunschreifen aufgezogen am nächsten Morgen um 10 Uhr wieder montieren lassen. Tolle Leistung, Danke.

I have been lucky enough now to have purchased several vehicles from Carrs Van Centre from Amarok's to Transporters and the latest purchase of a VW California was truly amazing we dealt with Anthony from start to finish, his VW California knowledge outstripped anyone else we had spoken with nationally. Highly recommend great showroom and fantastic follow up.