Warranty Administrator - Volkswagen Commercial Exeter

Our dealership is committed to providing exceptional service and support to our valued customers. We are currently seeking a dedicated and detail-oriented Warranty Administrator to join our dynamic team. The ideal candidate will be a crucial link between our service department, and vehicle manufacturers, ensuring a seamless and positive warranty experience. This role requires a professional who thrives in a fast-paced environment and is passionate about delivering the highest level of customer satisfaction.

Your Role in Our Team

As a Warranty Administrator, you will be the primary point of contact for all warranty-related matters. Your responsibilities will include managing warranty claims from initiation to resolution, maintaining meticulous records, and fostering strong relationships with both service teams and manufacturer representatives. You will play a vital role in upholding our dealership’s reputation for excellence and integrity.

Core Responsibilities

• Initiate and process warranty claims, ensuring all necessary documentation is complete and accurate.
• Collaborate with our service technicians to gather detailed information for claim submissions.
• Maintain constant communication with manufacturers to track the status of claims and facilitate timely approvals.
• Diligently follow up on pending claims, addressing any discrepancies or requests for additional information.
• Process approved claims and ensure the dealership is properly compensated for all warranty work.
• Keep accurate and organized records of all warranty transactions.
• Stay informed about manufacturer recalls and service bulletins, effectively communicating this information to our team and customers.

If you are a motivated and customer-focused individual with a passion for the automotive industry, we invite you to apply for the Warranty Administrator position. This is an excellent opportunity to grow your career with a reputable dealership that values its employees and customers. We offer a competitive salary, comprehensive benefits, and a supportive work environment. The role is full-time at 37.5 hours a week, with a starting salary of £26,000 plus bonuses, but can change depenant on the candidate. 

• Exceptional communication and interpersonal skills, with a proven ability to build rapport with customers and colleagues.
• Strong organisational skills and a keen eye for detail are essential for success in this role.
• Proficiency in basic computer applications and the ability to quickly learn new software.
• A proactive and problem-solving mindset, with the ability to navigate challenges and find effective solutions.
• A commitment to upholding the highest standards of professionalism and customer service.