Yeomans Škoda Helston

My wife and I bought a Skoda Karoq recently from Anthony Bosence. He was simply fantastic to deal with and that is why we are writing a review. Anthony was professional, friendly and knowledgeable. He remembered us from our first visit a month previously. He wasn’t pushy. He made time for us and this was in direct contrast to another local dealership where the salesman had prioritised another customer in a way that had been quite insulting for a £20k sale! Anthony was a breath of fresh air and we would thoroughly recommend him to others.

I went in on the 17th looking to trade in my car and as soon as I walked through the door I was greeted by Jordan Smart, he was so welcoming. He asked me what I was looking to do and if I had my eye on anything (which I did but sadly the car was no longer available). Alistair then spoke to me in some length about other potential cars I might be interested in after telling him a little backstory on what I was going to be doing with it etc. After which we then went to the showroom (the one between the two dealerships VW and Skoda) and had a look at the exactly car model Alistair had shown me online so I could get a hands on look and feel of it. Jordan (after coming back from his missions of finding keys for a car that no longer belonged to the dealership) joined us so Alistair could go back into the main Skoda dealership just incase someone needed his help. Jordan continued to show me around the vehicle and was explaining to me some of the features it has and at that point I knew this car was what I wanted. He let me test drive a demo vehicle which was the same model and year of what I was looking at, he gave me enough time to test drive it so I didn’t have to worry about when the car needed to be returned (within reason of course) and I could just enjoy the test drive. 30 minutes later I was back and ready to sign my life away for those amazing machine! Alistair then took over again as Jordan is still quite new and he can’t do everything just yet but that didn’t stop the process or even slow it down at all! On the 24th I came in and traded my car for this lovely vehicle I currently have! Jordan gave me a call about 30 minutes before I was due to come in to ask what time I was looking at collecting the car which I thought was nice aswell. We signed the papers, he explained things to me if I didn’t quite understand it in a nice and easy way without making me feel like I was being condescended. He always had time to talk about anything and not just the cars. Whilst there was a small hiccup from a different department and figuring out a work around for it, there wasn’t a moment of awkward silence or a feeling of being rushed like I’ve had in other dealerships. He allowed me to take my time, tried to apologise on behalf of the other department to which I said it wasn’t his fault and these things happen sometimes, not everything will go smoothly all the time and it’s not his department so it’s okay. He made many jokes and we went through a nice video presentation of the internal features of the car from the system side of things. Once all the videos and the paperwork/road legal side of things were out of the way he then took me around the car, helped me connect to the car, learn how to use this fancy app that tells you everything about your car from fuel consumption to whether there is a fault with the vehicle (a fancy bit of kit that made me feel like I was in a car way about what someone on my wages should be driving) and he kept making more jokes and making me laugh during this time which I really appreciated. Jordan took more time than I’ve ever seen a salesman take with a customer instead of making me feel like he was trying to push me out the forecourt so he could get onto the next person that walks through the door. I’ve had a few bad experiences with dealerships where they make you feel rushed or are rude if you don’t know something about a car or have an idea of what you want and make you feel like you’re an inconvenience to their day but Jordan did nothing of that sort. He was kind, courteous, he gave me time to digest what he was saying and ask my questions, he never made me feel like I was stupid for not knowing something or needing something explained in a different way so that I can understand it better and made me feel like I didn’t have to be anything but myself without giving fake politeness. I have recommended Jordan to my parents and my wife to go and speak for when they are looking at swapping their cars or trading theirs in as he is honestly working above and beyond! (I’m sorry for the long novel review)

Jordan managed our car order and subsequent part exchange. Despite being very new in his role, he handled the order greatly, despite there being a delay with the car. He was very professional with a youthful enthusiasm which really resonated with us and ensured we were kept up to date with the status of our order. Thank you again!

We had an amazing experience at Yeomans Skoda dealership in Helston. We dealt with Alistair from the outset and his calm, relaxed way was a lot different from some of the other brand dealerships we had visited while trying to find a suitable car. It was about the car and what suited us. There was no pushiness or hard sell. To be honest that went a long way in us purchasing the car. We are really happy with the whole experience and feel confident things should be the same in the future. Well done !!

Alistair and Antony have been absolutely fantastic. My first car (suzie the skoda, a 2003 plate) broke down on the way to see family. We ended up with a hire car but I knew it was time to start looking for a new car as there was no fixing my old one. We just happened to drive past and I spotted a couple of cars on the forecourt that looked great. Hvaing already had a skoda, i thought i would stick with one but then I spotted my dream car- a white polo... Alistair greeted us well, didnt push a sale and gave me as much time as I needed. He then let me take the car i was interested in for a test drive and went above and beyond over the easter weekend to help me, and answered any and all questions I had. He didn't speak to my boyfriend- or direct everything towards him- he spoke to ME (which has been RARE whilst looking for a car, as most people seemed to ignore me as a woman and go right to my boyfriend, not realising that it would be my car). Alistair and Antony helped me get all my finance sorted, and have kept me updated with fantastic videos of my new car! So excited to drive Pedro the Polo home on Saturday! Thank you so much guys, would give you more stars if i could!

Polite and professional. They took details of my requirements, but didn't get back to me. Maybe they didn't have anything that fitted the criteria, but a follow up call would have been good. While on site, I was shown a new car and a few second hand cars outside. Far from a hard sell, I got the impression they just weren't interested. The 3 stars is not because they did anything particularly wrong; more that I was genuinely looking for a Skoda and was disappointed not to end up with one. I have since bought a car elsewhere and helped my nephew buy a car. My experience wouldn't put me off visiting again when I'm looking for my next car though.

For peace of mind the wife and I put our trust in Yeomans to thoroughly inspect the pre-owned Skoda Fabia just purchased by the wife. A major investment with a service as well. While the service staff seemed efficient they nonetheless failed to detect a failing car battery. As such a second visit was needed ( again on a transporter - expensive twice ! ) to fit a new battery at great cost. Wincing at our unexpected huge financial penalties we thought all would now be fine. But no now it is overheating, on opening the expansion tank when cold I find this almost dry. Very strange what with being strongly advised to have the coolant topped up with the correct antifreeze, as was stated to have been done on the invoice. In short not all that satisfied with what Skoda UK says will be thorough professional service from one of their dealers !