Yeomans Škoda Exeter

Great service overall! A special shoutout to Adam Cobb, who was incredibly patient and pleasant throughout the process. He went the extra mile to arrange for the car I wanted to be brought up all the way from Cornwall. He also took care of a few minor scratches and even replaced a missing umbrella—small details that made a big difference. Keep up the great work, team!

Mel is an absolute asset to the business. Her customer service is next level. She greets you with a smile every time. Definitely coming back after my first visit. Connor one of the technicians was very helpful! Felix and Pepper on the service desk were polite and professional. Great work and thank you.

As my car problem was shared between two Škoda dealerships, it wasn’t the easiest solution to find, but Felix Housego at Yeoman Škoda Exeter did an outstanding job of liaising between the two dealerships and keeping me mobile whilst my Kodiaq was off the road. Comms were excellent, and I was impressed by the professionalism and respectfulness of Felix.

Charlie Herbert has been fantastic throughout. So knowledgeable and professional. He’s always got back to us promptly and has already phoned twice since collection in Janaury to see how things are going, compared to another garage who we bought a new car from in June and haven’t heard anything at all. Loving the car and customer service from Charlie has been exemplary. Give that man a pay rise ;-)

We took delivery of our used Kodiaq last Thursday and must say the service and attention we have had from Charlie the salesman and all the team has been exemplary. Charlie is very knowledgeable, friendly and professional and because of this he put us both at ease throughout the whole process. He was most helpful and is a great asset to the Skoda team. We look forward to many miles of pleasurable driving and would like to thank all the Exeter team for their help and kindness. Kim & Susie

We recently purchased a Skoda Fabia Monte Carlo, Adam Cobb was more than helpful. He introduced us to a model which met all our requirements, he was pleasant, patient and helpful throughout. We also dealt with Andy Mure in Adam’s absence and he was also most helpful and pleasant. After sales service has also been wonderful. The whole dealership is a pleasant place to visit and all staff are most helpful and professional. Highly recommended!

A slightly delayed review, having been truly ensconced in the new addition to our family, Xena Champagne Supernova (a Karoq), who has commanded every waking moment since collecting her this time last week. Calling us to drive her, fuss over her, and one of the most joyful things of all that is not on the spec sheet is that she has united otherwise quarrelsome teenagers! No joke! The morning after collection, upon waking (far earlier than usual one might add) I went to have a quiet moment with my morning cup of tea. Proud of my accomplishment as she's taken many hard hours of work to afford, I was joined by my youngest, shortly after followed by his older twin brothers. We just sat there, in awe, in joy, in gratitude, captivated by her exceptional engineering. The journey to find the right car is never easy. With so many options between brands and models it can feel overwhelming, especially when investing hard earned savings. Coming with an open mind, I had a few absolute musts. It had to fit 3 growing teens, 2 dogs - 1 very large - and be able to travel distance in comfort. Unsure what would be possible, I visited Yeoman's and was greeted with a warm and welcoming smile from Paul Cowan, who immediately put me at ease. Inclusive of my son's, he listened intently, tapped away on his keyboard, and within a few minutes said he had one car that they had only just taken in but might suit. A little more than I had available at that moment but achievable. So, he set us up for a test drive in an identical spec and off we went. Oh my. Cut a long story short, I was in awe. Oozing from every component there is an obvious commitment to innovation and skilled craftsmanship. Combining precision, quality, and a meticulous focus on detail, Škoda embue their branding of "simply clever" which translates to the driver, and family, experience of truly brilliant. Sleek lines, countless features, hidden toys and super comfortable seats, are just some of the reasons I am having a girl car crush. Robust and solid, yet there is a harmonious balance between performance and efficiency. Paul, from little words, no sales pitch or pushy tactics, he just knew exactly what I needed, and my, he delivered in bucket loads. He also knew how much this meant to me and went above and beyond in his service delivery. During the week of waiting until collection, he called to check in, keeping me informed of the technicians work, then the valeting. He even sent a little video clip showing her gleaming which was such a lovely gesture. Every detail, Paul had it covered, deepening my newly found love until THE day. On the day of collection she was waiting in her own room, spotlights radiating her beauty, a truly VIP experience that we will never forget. It was just priceless. I do actually think Paul should be promoted, his energy and commitment to the customer experience is second to none. Since, I have met with Angela on the service desk who has continued to extend the Škoda values of excellence, integrity and commitment. I can't wait to continue my Škoda journey and have already eyed up my next car in a few years time, while my lads have chosen the car they want when they eventually pass their tests! Paul, deepest and most sincere thank you, your effort is so very very much appreciated. Thank you 🙏 5000 stars ✨️✨️✨️✨️✨️

Our first experience at Skoda, I would definitely recommend. We were greeted by Paul Cowan, very approachable and not pushy at all. We told him what we wanted and he made it all so easy. The follow up phone call was useful for questions we had about the car, We feel that if we had a problem we could approach Paul and he would continue to do his best for us.

I'm enjoying my new Elroq 85 which I have now had for just over 4 weeks, thanks to Paul Cowan who was keen to ensure I had the colour of my choice as well as the appropriate package providing me with electrically operated hatch back door and Matrix LED headlights. Paul kept me up to date with the status of the car from the date of manufacture right through to the day of delivery when everything was ready for me to drop off my old car and collect my 'Meteor Grey' Elroq and also assured me of a helpful after sales service. Thank you Paul

Paul Cowan, I have dealt with Paul on many purchases, my most recent was experiencing was as always excellent, Paul has a wide knowledge of the vehicles on sale and is always extremely helpful, never pushy always polite and courteous, really happy with the new car great recommendation Paul, a great asset to Skoda Exeter.

Angela from the Servicing Team!! She has gone above and beyond to ensure I received fantastic service! After going in for my MOT/Service I spoke about how when I had gone to another Skoda garage they quoted me £600+ to have some work done that wasn’t urgent but was causing me some trouble. She spoke to her manager and gave me a call back (off her own back - I didn’t ask for this to happen) She discussed with me what her manager said, how they would oversee the work and have a very much smaller number owed at the end!! I can’t think Angela enough! Skoda are very lucky to have her as an employee!

I started looking for a Skoda Karoq as I was passing my Kamiq onto my son. Paul Cowan at Skoda Exeter (together with his colleague Ed) initiated the search based on my needs. Although planning to buy nearly new, an offer came up within the Yeoman's Group for a brand new vehicle. After confirming this was suitable the Skoda team rapidly organised the car delivery to the Exeter garage. After a satisfactory test drive everything was organised and completed efficiently and effectively. I was surprised how simple the process was. I am very pleased with the end result, the service received and I look forward to using the garage going forward for my new Skoda Karoq needs. Thank you Paul and team.

We went to Yeoman's Skoda Exeter, just to browse the cars available, saw this gorgeous Karoq Sportline and loved it . Salesman Paul Cowan was a delight to deal with , professional, polite and very knowledgeable about the product . The whole process of car, finance and deal was easy thanks to Paul. Thank you to Yeoman's Skoda Exeter, and especially Paul Cowan, and Angela Cowlard for everything. We know where our future cars are coming from.

Great service from Skoda Exeter, what can I say about Paul great dealing with him on another purchase, as always very helpful easy to deal with nothing is to much trouble, he has again exceeded expectations he understands my needs (sometimes more than me) myself and family have purchase around 20 vehicles through Paul why because he goes above and beyond to get it right, thank you again Paul for your time and experience.

I had a brilliant experience from start to finish buying at Skoda from Yeomans Exeter. Although we had popped in on a busy Saturday on the offchance they might have a model we were kind of interested in (we had no appointment) we were warmly welcomed. The salesman Ed was obviously really good (and enthusiastic) as we decided pretty quickly it was the car for us! He was never pushy and took a lot of time to explain things. We had a test drive with a route he recommended and he talked us through various options without pressurising us. So what was a whim became a reality and I am now the happy owner of a Fabia. When I went to collect it he was very chill even though I was late. There were some nice touches like a refuelled tank and it was immaculate (it is a used model). He explained all the bits I would want to use without patronising me or rushing the process. He got in touch afterwards and made it clear if there were any issues or anything I wanted explained I could contact him. Top service and although it is early days it's a great little car, so all in all I highly recommend Skodas, the Marsh Barton showroom and Ed Allen.

Booked in for a service and Mot, the whole process was seamless from the self check in at home the night before, to depositing my key in a kiosk when i arrived at the dealership, communication was good and value for money was excellent. I will be using Skoda Exeter for all my families servicing needs

I bought my car from Yeomans and they couldn’t have been any more helpful. When I bought it I also got a service policy and so all work that was needed at the recent service was paid for already. There was also an issue with the central locking and this was fixed quickly and under warranty. I highly recommend this garage and the staff are all really friendly.

I took my company car in as it had a knocking issue with one of the wheels and had done from when I took delivery 2 weeks prior. I went in just before my allotted appointment and was seen too quickly by a member of the team. Fortunately it was an easy fix and took no longer than half hour. They offered me hot drinks and a car wash whilst I waited and then went to the effort to show me the issue. Great service, efficient and super helpful.

saw car on auto trader called the dealer next day spoke to Andy about the car siad come for test drive could not I live 197 miles away sent me a video of car I called him back piad deposit and car was delivered 6 days later excellent service and really helpful I would highly recommend them car is for my wife she is happy with her 2017 skoda octavia

I called Carrs Skoda on 17th December leaving a message with a live person regarding an issue with the central locking and window opening of my Yeti. A call back was promised from one of two maintenance reps. Two days later and after a pleasant reminder call to the same live person I spoke to on the 10th, I still have not had a call back. Well, I have received a call back and have an appointment booked for the car in the New Year. Have adjusted the rating accordingly and will do so again depending on the quality of service received in effecting the repair. Unbelievably I received a call today 3/1/19 asking me to cancel the appointment booked for tomorrow due to a lack of a courtesy car. Due to certain family circumstances I have had to agree to this request and have postponed the booking until the 11th January to suit Carrs Skoda. I explored other options such as Carrs collecting my car tomorrow, but this idea was rejected. Today 11th Jan 2019 I have been quoted nearly £1200 to fit 2 new front door looms, a suspension spring coil and a rear nearside inner CV boot. This is a mind boggling amount. I was informed that they are reluctant for me to take the car away due to in particular the faulty suspension. Equally reluctantly I have agreed for Carrs to fix the car. Next instalment when I retrieve my vehicle on the 16th Jan. My car was finally completed on the 19th January and collected by me on the 21st. It had had a complementary wash and the diagnosis fee not charged for. It was late due to some of the parts not arriving and a technician being off work, sick.

I called in to this Skoda dealership today because my Skoda was saying that the battery in the remote was needing to be replaced. I am away on holiday so it could have been a bit of a drag. But no, I told them the problem and they replaced the battery in 10 minutes flat and it didn’t cost an arm or a leg. In fact they could not have been more helpful. Excellent service, am very pleased.