Aftersales Manager

We are looking for an Aftersales Manager with a wealth of experience, preferably within a main dealer environment. Customer service is our primary focus, so we require a good communicator who can lead from the front and is able to manage and motivate the team.

Responsibilities

  • Lead the entire Aftersales Team – Overseeing Parts, Service and Workshop Teams.
  • Responsible for recruitment and training within the department.
  • Ensure targets/KPIs and Brand Standards are not only met, but exceeded.
  • Set objectives to maximise profitability and performance of the Service Department.
  • Ensure the workshop is efficient and productivity rates are optimised.
  • Develop service department plans and budgets to achieve quarterly and annual targets.
  • Maintain financial and operational controls within the department.
  • Understand and report on key KPIs in a timely and accurate manner.
  • Ensure warranty procedures are followed correctly and monies are recovered promptly.
  • Respond swiftly to any customer complaints and ensure timely resolutions.

Aftersales Manager Requirements

  • A passion for delivering exceptional customer service.
  • Technical knowledge.
  • A proven track record of running a successful Aftersales department in a main dealer environment.
  • The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives
  • Experience of developing and monitoring budgets
  • Strong communication and organisational skills with high levels of self-motivation
  • Bodyshop experience would be favourable, although not essential.
  • A full UK driving licence

Benefits

  • 22 days holiday + bank holidays
  • Company vehicle
  • Company pension
  • Life assurance policy
  • Competitive salary based on experience
To apply please contact ld.spooner@yeomans.co.uk with a current CV and covering letter.



Ref: Aftersales Manager

Working Hours Permanent
Location Yeomans Honda Bognor Regis
Salary Competitive (based on experience)
Benefits • 22 days holiday + bank holidays • Company vehicle • Company pension • Life assurance policy • Competitive salary based on experience
Closing Date 31/07/2021