Service Administrator- Yeomans Honda Bognor Regis

We are currently looking for a highly motivated Service Administrator to join our growing team at Yeomans Honda Bognor Regis.

At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, and have previous experience in a similar role, this could be the perfect position for you!

This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused around telephone call handling, previous experience in telephone communications, as well as skills in IT literacy are essential.

Key responsibilities of the role include:

• Taking service, repair and maintenance bookings via telephone, face to face and email contact
• Processing bookings through the internal Link IT system
• Liaising with the workshop team to ensure all is in place for each booked job
• Main role is carrying out outbound calls for service and MOT bookings.
• Covering for Service advisors when on annual leave etc.
• Undertaking all related administration (including invoicing), handing over cars, and taking payments
• Ability to meet manufacturers' customer satisfaction standards.

Ideally, you will have experience of the Service Advisor/Admin role. As a minimum, you will need to have worked in a customer facing role, with a strong commitment to good customer service.
Kerridge/ADP/Keyloop experience preferred but not essential. Ongoing training will be provided.

In return, Yeomans offers competitive salary, a supportive working environment with like-minded individuals, as well as the opportunity to grow within the business.

If this sounds like the position for you, apply for this exciting opportunity by sending your CV and cover letter to ld.spooner@yeomans.co.uk

#44949