Rental Manager - Yeomans Exeter

Yeomans are looking for a Rental Manager for VWCV and Skoda based at our new South West Head Office in Marsh Barton, Exeter.. Reporting to the Operations Director, the primary purpose of the role will be to ensure the smooth day-to-day operation of the Rent-A-Car department. You will be responsible for the growth and profitability of the department through the development of sales to both retail and local corporate customers, whilst ensuring you deliver excellent customer service. To promote the Rent-A-Car brand & Yeomans locally, by implementing a local sales & marketing strategy and to support the national corporate and retail business supplied from VWFS UK. Responsible for the department budget and P&L management. The role is based in Exeter whilst overseeing rental operations at our Indian Queens site.

Main Responsibilities:

Dealing with the general public and corporate clients on the phone and in person
Processing payments and ID checks correctly, including pre-authorisation/card details/
credit checks etc.
Staff rota management
Monitor daily desktop reports, vehicle availability, utilisation, vehicles overdue, expiring
insurance policies of corporate customers, expiring credit card authorisations, excess
mileage etc.
Resolving problems and delivering outstanding customer service
To increase the number of local corporate accounts within the designated area
Identify new potential sales areas
Production of business plans and strategies and any other planning associated with the development of the Rental Department
Vehicle status management/weekly audit of vehicles
Staff supervision and recruitment
Supervision of banking
Accurate record keeping especially insurance records
Administration of maintenance on all vehicles
Recharging damaged vehicles to customers
Action local marketing/advertising strategy
Fuel account management
Mileage excess supervision
Ensure that a thorough internal and external inspection is carried out on all vehicles
including checking tyre pressure, oil level and general presentation prior to rent.
Month end close-down procedures/batch invoicing/liaison with the Finance Department
Credit control corporate account customers
Liaise with VWFS Regional Manager
Timely reporting of damage/accident notifications to VWFS and action repairs in conjunction with the relevant insurer
Ensure strict adherence to all the terms, conditions and standards of the VWFS Rent-A-Car programme
Any other tasks required, as commensurate with the role
To maintain personal awareness of the company quality policies and procedures and at all times comply with the general and company procedures described within the relevant operational manuals
Overseeing rental of VW, VWCV and Skoda in the area