SERVICE ADVISOR - YEOMANS HONDA BOGNOR REGIS

Are you passionate about the automotive industry and delivering exceptional customer service? We have an exciting opportunity for an experienced Automotive Customer Service Advisor to join our Honda franchised car dealership. If you thrive in a fast-paced environment and have a proven track record in customer service, we want to hear from you!

Responsibilities:

• Provide outstanding customer service to all visitors and customers, ensuring their needs and concerns are addressed promptly and professionally.
• Act as a liaison between customers and the dealership's service department, effectively communicating vehicle maintenance and repair requirements.
• Schedule appointments and manage the booking system to ensure efficient use of service department resources.
• Ensure accurate and timely invoicing for services rendered, while maintaining a high level of attention to detail.
• Handle customer complaints and resolve issues effectively, ensuring customer satisfaction and retention.
• Stay up-to-date with product knowledge and technical specifications to provide accurate information to customers.

Requirements:

• Proven experience as an Automotive Customer Service Advisor in a similar role, preferably within a franchised car dealership.
• Excellent communication and interpersonal skills to build positive relationships with customers and colleagues.
• Strong problem-solving abilities and the ability to handle customer concerns with empathy and professionalism.
• Knowledge of automotive products, services, and maintenance procedures.
• Proficient computer skills, including experience with customer relationship management (CRM) systems and Microsoft Office suite.
• A flexible approach to work schedules, including availability to work weekends and occasional evenings.

Benefits:

• Competitive salary based on experience and qualifications.
• Ongoing training and professional development opportunities.
• Employee discounts on vehicle purchases, parts, and services.
• A supportive and friendly work environment within a reputable Honda franchised car dealership.

If you are a results-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! Join our team and be part of an exciting and dynamic automotive dealership.

To apply, please submit your CV and a cover letter detailing your relevant experience to Luke Devitt-Spooner ld.spooner@yeomans.co.uk

Our dealership is an equal-opportunity employer and welcomes applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment.

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