Yeomans Volkswagen Van Centre Exeter- Customer Service Coordinator

The Customer Service Coordinator role is critical in providing exceptional customer service. We have a fantastic opportunity for a Customer Service Coordinator to come and join us at our Yeomans Volkswagen Van Centre Exeter dealership. Our staff are knowledgeable and always happy to help customers delivering a seamless experience about the vehicles we work with, and we are always on hand to provide help and lend expertise for anything our customer needs.

This is a Full-Time, permanent role where you will be required to work Monday to Friday 8.30 am - 5:00 pm. We are offering a competitive salary plus a range of company benefits.

The general duties of the role:

• Customer bookings and diary management
• Service work undertaken on the vehicle meets brand requirements
• Submission of all invoiced jobs via the 1 link platform
• Taking customer bookings
• Diary Maintenance
• Calling customers and helping with queries
• Assisting the accounts department with the service payments
• Maintaining professional and positive working relationships with all dealership and manufacture
• managers and colleagues
• Assisting in the effective administration of the Service Department
• Assist Service advisors with administration duties as and when required.

For this role, we are looking for someone who has experience in data management, excellent organisation skills and excellent communication and interpersonal skills. You must also be PC literate with a working knowledge of administrative procedures. Motor Trade experience would be beneficial with a good knowledge of the ADP DMS.

In return, Yeomans offers a competitive salary, a supportive working environment with like-minded individuals, as well as the opportunity to grow within the business.

To apply, please email your CV and covering letter to charlie.stamp@yeomans.co.uk

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