Senior Service Advisor

Are you a driven, enthusiastic and motivated Service Advisor?

Do you thrive in a fast-paced environment?

Can you deliver world class customer service?

Would you like the opportunity to work for a family owned business?

We are looking to recruit a Senior Service Advisor for our Service Department at Yeomans Citroen Torquay

What can we offer you?

In return for your hard work as a Senior Service Advisor, you will be offered a highly competitive salary package and a great range of benefits including:

• Workplace pension (salary exchange option)
• 25 days holiday plus bank holidays (pro rata for part time)
• Refer a friend rewards
• Discounted sales, MOT, products, parts & servicing
• Bonus scheme

What will I be responsible for?

• Working closely with the Aftersales Manager and supervising the team in the Managers Absence
• Updating Customer Care on ongoing issues
• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product expertise and updating your knowledge through manufacturer led training.
• Adopting a professional approach regarding the sale of repairs required.
• Maintaining good housekeeping standards and orderly administration of your work.

Could this be the ideal role for me?

The successful Senior Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team.

This is a fantastic opportunity to work for a family run business and if you feel you have the skills, aptitude, and attitude to be one of our Senior Service Advisors, we’d love to hear from you so please email paul.taylor@yeaomans.co.uk