Nissan Aftersales Manager

Yeomans requires an Aftersales Manager at our busy dealership in Eastbourne.

Your key responsibilities will include:

  • Lead the entire Aftersales Team – Overseeing Parts, Service and Workshop Teams.
  • Responsible for recruitment and training within the department.
  • Ensure targets/KPIs and Brand Standards are not only met, but exceeded.
  • Set objectives to maximise profitability and performance of the Service Department.
  • Ensure the workshop is efficient and productivity rates are optimised.
  • Develop service department plans and budgets to achieve quarterly and annual targets.
  • Maintain financial and operational controls within the department.
  • Understand and report on key KPIs in a timely and accurate manner.
  • Ensure warranty procedures are followed correctly and monies are recovered promptly.
  • Respond swiftly to any customer complaints and ensure timely resolutions.

Essential skills include:

  • A passion for delivering exceptional customer service.
  • Technical knowledge.
  • A proven track record of running a successful Aftersales department in a main dealer environment.
  • The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives
  • Experience of developing and monitoring budgets
  • Strong communication and organisational skills with high levels of self-motivation
  • Bodyshop experience would be favourable, although not essential.
  • A full UK driving licence


  • Company car with fuel for business and private use
  • 22 days holiday per year plus bank holidays
  • Life insurance
  • Staff preferential rates for service, parts and repair work

To apply for this position, please email a CV and covering letter to

Ref: Aftersales Manager

Working Hours
Location Yeomans Nissan Eastbourne
Salary Highly Competitive
Benefits Service
Closing Date 31/12/2023
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