Aftersales Manager - Yeomans Honda Churt

We are looking for a hands-on Aftersales Manager to join our busy team at Yeomans Honda Churt. Customer service is our primary focus, so we require a good communicator who can lead from the front and is able to manage and motivate the team.

Responsibilities

• Lead the entire Aftersales Team – Overseeing Parts, Service and Workshop teams.
• Ensure targets/KPIs and Brand Standards are not only met, but exceeded.
• Set objectives to maximise the profitability and performance of the Service Department.
• Ensure the workshop is efficient and productivity rates are optimised.
• Develop service department plans and budgets to achieve quarterly and annual targets.
• Maintain financial and operational controls within the department.
• Understand and report on key KPIs in a timely and accurate manner.
• Ensure warranty procedures are followed correctly and monies are recovered promptly.
• Respond swiftly to any customer complaints and ensure timely resolutions.
• Responsible for recruitment and training within the department.

• A passion for delivering exceptional customer service.
• Technical knowledge.
• A proven track record of running a successful aftersales department, ideally in a main dealer environment.
• The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives
• Experience of developing and monitoring budgets
• Strong communication and organisational skills with high levels of self-motivation
• Bodyshop experience would be favourable, although not essential.

• 25 days holiday + bank holidays
• Company vehicle
• Company pension
• Life assurance policy
• Extremely competitive salary based on experience

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